Mattress Direct Baton Rouge

Bedroom Furniture
323 N Hwy. 190, Covington, LA 70433 323 N Hwy. 190, Covington Directions
Today 10:00 AM - 8:00 PM Open All Hours
+19858675850
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80% of 15 customers recommended

About this Business

  • Hours
    Sun
    1:00 PM - 5:00 PM
    Mon-Fri
    10:00 AM - 8:00 PM
    Sat
    10:00 AM - 6:00 PM

Tips

250
8 Tips
Verified
Report | 3 years ago
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Report | 3 years ago
Sales person was completely uninterested, unconcerned when I called her to complain about defective product that was delivered. She was full of excuses, explanations and clearly did not want to make the effort to compensate me and/or correct the situation. Customer satisfaction is NOT this business's strong-point - far from it, in fact.
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Verified
Report | 4 years ago
Went in and looked at huge mattress selection. Went out and purchased the Groupon on my iPhone while sitting in the store parking lot. Walked back in. Purchased mattress set. Redeemed groupon. It's free money!
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Report | 4 years ago
Great customer service
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Report | 4 years ago
The manager, Charles, was so informative, patient, and friendly. We visited the store 2-3 times before we actually bought our mattress set. He explained how all of the beds were made, insisted that we lay on the beds, and helped us narrow down our three top choices. We felt like he really wanted us to get the right bed for our bodies. He was never pushy nor did he hurry us in our decision. I highly recommend Mattress Direct in Covington.
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Report | 4 years ago
If it were not for the Groupon I would never have set foot in Mattress Direct again. The last time that I was there the same sales person (Skip maybe) offered to sell me a display futon cover that was faded from the sun for $100. I told him that I took a picture of it to see if it worked in the room it was going in and would be back. He said fine. When we came back to buy it he said that offer was only good for that day. Why did he not tell me this when I told him what I was doing? He then wanted more than twice as much. I will tell everyone I know not to shop there. VERY BAD business practice!!!!
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Report | 4 years ago
We purchased our king size mattress after my husband had back surgery so we were thinking about going back to this company but we decided to go to all the mattress stores. After going to all stores and talking to the salesmen and the prices were about the same, we went back to Mattress Direct because of the salesman. We just liked him! While we were purchasing our bed, another customer told us the same thing about going everywhere and coming back here.
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Verified
Report | 5 years ago
We had a terrible experience. We ordered our mattress without difficulty. When in the store ordering the mattress, another customer was there cancelling his order bc of delivery issues- after 3 attempts at delivery, he still had not recieved his mattress.....we should have taken heed then. However, we were promised the mattress to be delivered to our house on a specific date (Thurs), but it did not come. I had called Mattress Direct and left a message, but my phone call was not returned. I finally was able to contact them mid-day on the scheduled day of delivery (Thurs) and was told I should have recieved a phone call the previous night scheduling the delivery. I was told this likely did not happen because the salesman that placed the order did not get our contact information, so the phone call was not made. I then provided our phone numbers, and was assured the mattress was on the delivery truck and should still arrive that day (Thurs). It did not, and I did not hear from them. I contacted them the next day (Fri) (after about 5 attempts), and was told after they contacted the warehouse, that my mattress did not go out on delivery trucks that day and wouldn't be able to be delivered until the following day (Sat). After further insistence that I needed the mattress, I was told I could go to the store and pick one up after it was delivered to their store later that day. I was told I would be compensated for my trouble. I went to the store later that day and picked up the mattress and was told by the salesman that he had to call the manager to inquire about what would be compensated and then he would call me. I never heard from him. Then, Saturday morning they showed up at my door to deliver the original mattress I ordered. ( which I had already gone to the store and picked up). This seems to be a very inefficiently run business and though, I did purchase a very nice mattress, it came with plenty of headaches and frustration. I definately would not recommend this company.
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From Our Editors

Cozy meets cute at Covington's Mattress Direct, an adorable furniture store well suited for a wide range of tastes.

Whether you need living room furniture or other furniture items, you can find all of your needs here. If you are constantly tossing and turning all night, you may need to upgrade your bedroom. Shop options like mattresses and mattress pads and covers here. Add some new freshness to your bathroom with a comfy new towel! They have many towels and linens to choose from. Even if your aesthetic tastes are as different as can be, you and your loved ones will fulfill all your home decorating needs with items like rugs, throw pillows, and vases. Satisfy your creative vision with a stunning sculpture. If you're in the market for some new wall decor, be sure to clear some space for items like curtains and mirrors.

For the curious, Mattress Direct boasts a central location to nearby parking. With helpful staff and a simply exquisite selection of pieces, Mattress Direct in Covington is your best choice in furniture.

Explore Nearby
Mattress Direct Baton Rouge

Sun
1:00 PM - 5:00 PM
Mon-Fri
10:00 AM - 8:00 PM
Sat
10:00 AM - 6:00 PM
Groupon has verified that the customer actually visited Mattress Direct Baton Rouge.