Shannon Lee Esthetics, New York

Hi Rebecca, We’d like to clarify a few points for accuracy. At the time you attempted to schedule, microneedling was not being offered at our Manhattan location due to current regulatory restrictions, which we communicated transparently. As an alternative, we offered nano infusion, with clear and realistic expectations explained prior to booking. Participation in an alternative service was entirely optional. Regarding refunds, all Groupon purchases and refunds are managed directly by Groupon, as we are a third-party provider and do not process payments or issue refunds to credit cards. Groupon determines the refund method, including Groupon Cash. We strive to communicate honestly and within compliance at all times and regret any frustration this caused