Hayley Greatrex, Mesa

Hi Amber. The root smudge at the end was not a fix, it was an added service as well was for the extra brown product that was used to pull your color thru and the toner(this is generally referred to as a color correction service) Unfortunately I have to charge when extra product is used, As explained very well on your groupon voucher. Let’s not forget you did not have any ideas what you wanted. You told me you had never seen any pictures regarding what you wanted. I googled a couple for you to pick from and I did my best to match it. You also stated that you have many Stylist in your family who won’t do your hair because you never like it. I dislike that your unhappy with the result. You never told me you were unhappy, I heard from your mom screaming at me that you were unhappy but she couldn’t explain what I could do to make you any happier. Wish there had been more I could do for you! Bad situation, Especially since your hair looked so pretty when we finished. You can view Ambers before and after here- https://www.instagram.com/p/BxTpy__pxg2/?utm_source=ig_share_sheet&igshid=10g2mjv1ys761 this is the photo she picked out finally when i asked her to look thru some photos. http://i1.wp.com/therighthairstyles.com/wp-content/uploads/2015/08/12-brown-to-blonde-layered-balayage-hair.jpg?resize=500%2C648