Brittany was great and the lashes stayed on for 4-5 weeks without the touch up. The only bad thing was the adhesive used irritated my eyes. It was sore and painful the first 3 days but resolved on its on.
Brittany is so wonderful. She is very attentive to your needs.
Never in my life have I has such a struggle trying to make an appointment. My first mistake was using a Groupon for a place that doesn't really exist. The sisters sometimes do appointments through their home and at other times through a salon they don't own. It took two months to find an available appointment. The day of the appt Brittany text to say that she was running behind. I let her know that would push me back too late and WE decided to reschedule.
No worries, life happens, right?
Well, another month passes and we can't seem to make the schedules work. I work M-F 7-5pm and the only available appts were during the day. How anyone expects clients to adhere to that schedule is beyond me.
I requested a refund since this is obviously not working out. Brittany has me talk with the "owner" her older sister Jennifer.
J. Adler has given me the most DISCOURTEOUS customer service of my life. She explains to me that due to the cancelled appt (that both her sister and I agreed upon) my Groupon is now void. She offers nothing in return. When I push, I am told that if I pay her $50 MORE then she can get me in. More I ask? Why would I pay more, when I can't even get the originally purchased service??
She is unpleasant, rude and takes her time with each snarky text response. I hate to be out $100 and so I push for a better resolve.
I'm told that they will allow me the original Groupon if I wait until May, when their new salon is open. I agree.
4/17: I text to book a May appt.
4/18: I ask for a response and am told the salon is not open yet and they will be in touch.
5/2: I let them know I have an event at the end of the month and would like to book. No response.
5/11: I state that I have been trying to book since January and would really like to have this appointment booked. I ask them to please respond.
5/11: J. Adler's response: "Yes but you also canceled yours appointment at the last minute which normally waives your discount! and we are being KIND enough to let you still use your Groupon. I was going to have you use it at the new salon but its not open yet so you will have to see Britney at the salon in uptown. I will have her reach out to you today."
I'm so glad they are being kind enough to let me continue to try and book 6 months later.
I'm not sure what business model this young woman is trying to follow, but she will need to change her approach to customer service if she wants to be successful.
I have very little faith that I will be able to book before my baby shower or anytime ever . I am so disappointed and upset that I've lost $100 to someone who clearly doesn't deserve it. I'm scared that even if I were to get in, that they would do such a poor job that I would end up having to spend even more money to have them redone elsewhere.
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Brittany is amazing and I love my lashes so much!
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What a great experience! I was nervous about getting eyelash extensions, had heard it can irritate eyes and cause extensive watering. I feel none of that, in fact I hardly notice they're on!
The girls were very sweet and welcoming, and I look fab :)
Very nice. Great job. My groupon expired July 4th. I called week b4 couldn't fit me in. Charged me an extra $40 for appointment July 6th? Two days? Fills are reasonable if you purchase pack of 3. Facility is very personable and clean. I will become a regular with J. Adler!
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From Our Editors
One of Jennifer’s personal heroes and previous interdependent partners is Horst Rechelbacher, the maker of certified-organic beauty products who founded Aveda and Intelligent Nutrients. Inspired by his contributions to the eco-friendly salon industry, Jennifer developed her own holistic services and a national eyelash extension training program. She aims to play up her client’s best features using environmentally conscious products, including human hair extensions. Jennifer's affiliates specialize in silk mink eyelash extensions—applied one strand at a time with FDA-approved adhesive—that can last indefinitely if you get monthly refills.