The pictures turned out very nice, but the level of customer service is unbelievably poor. We had our pictures on November 13th and he informed us he'd try to have them by the holidays. I never heard anything back so after the new year I followed up. After some investigating he found them, but had just forgotten about them. He said he'd have them done by the end of the week. After no pictures and a couple follow up calls he finally got back to me and had them a week later. No apology for the delay just the standard message he sends to everyone. It says to email or call with questions well I had questions and made my photo selection (which was included with the Groupon) and received no response. I have now called and left a message about my photo selection, but this is going on over 3 months to redeem this Groupon. There are so many photographers out there that produce wonderful pictures. In my opinion it doesn't matter how good your work is if your customer service sucks. I wouldn't recommend this guy to anyone.