About this Business
7:00 AM - 9:00 PM
Great Salon, Nice attendants.
Stephanie is totally awesome when it comes to hair. RPZL is top notch!! I feel so beautiful when I walk out of the salon.
Lovely space and even lovelier service. I would go back in a heartbeat.
My advice is to not come to RPZL for extensions if you have platinum hair color. They will not be able to match your color and send you out the door with the wrong color, telling you to tone the extensions yourself.
I have heard about this place, so I went to book an appointment to see that they had a Groupon for extensions and a blowout. I decided why not, I was in the market for extensions anyways and thought it would be great to actually get a professional color match me rather than take a guess on the internet.
When I called the front desk to make an appointment to ensure they knew I had the Groupon (as I know sometimes places get weird about those) he told me that I would not need a consultation first as they had a good stock of shades in the back.
When I came in for my appointment, my stylist was very nice. She brought out two shades a brassy blonde and an ashy blonde.... I am definitely an ashy blonde. When she went to the back and got the ashy blonde extensions package, I could tell she was even second guessing because she asked the stylist next to us if this was the right packaging because the shades looked different. Anyways, she put the extensions in and said they were a bit darker but blended well and I could lighten them up with some purple shampoo.
I could see there was a difference and should have spoke up, but I didn't and just said okay thank you and since I already pre paid on the Groupon - I just left a tip. (I should have spoken up right then and there)
I was completely upset when I got home and couldn't believe I just paid $200 for extensions that when I got outside in the light looked like a completely different shade. Due to this I called where the receptionist told me that I had to come back in, in order for them to be able to give me the correct color. I explained my apartment was in Astoria and it wasn't convenient and that I had to call back with when I could come.
When I called back the male receptionist answered, I explained I just called and what was going on and I wanted to come back in today and his response was "Oh okay....." to then putting me on hold for 5 minutes. The receptionist who I spoke to moments before got back on the phone and I told her I would be back in an hour and she said great see you soon.
When I got back in, the stylist who helped me, brought me to the back area and told me that there was no other shades they would be able to swap out my extensions for. She understood it was brassy and gave me recommendations on toners I could use to brighten the extensions.
So after being told on the phone they would fix it and having me take another 40 minute subway ride back, I arrived to just be told there was nothing they could do and leaving with the same extensions I was just upset with.
After I posted this review on yelp, the manager called me. Quickly after saying hello and explaining the story, I could tell she did not want to help as she said that usually people with my hair color type go to their usual hair salon for this and said she will talk to the owner and call me back.... still waiting for that call.
Was surprised they don't offer any coloring or cut services. You basically have to show up with the cut and color you want, then they match extensions for you.
Favorite place for hair extensions and gorgeous blowouts in NYC!!!
From Our Editors
The name RPZL is a nod to the long-haired fairytale character who originated in 1812. As the world's first hair-extension and blowout bar, however, the beauty spot is decidedly modern. Here, visitors can have their strands nourished with hair treatments, styled with elegant braids and updos, and elongated with clip-in, tape-in, and keratin-bonded extensions. The results have earned RPZL and its Co-founders, Monica Thornton and Lisa Richards, praise from a variety of media outlets, including Forbes, Allure, Vogue, among others.