Getting the car was smooth the agents answering the phone did not know anything I was told to make reservations then when we called they told us to just come in when we arrived they had no minivans. Luckily one was returned. but then when ewe tried to return the van one day early they tried to charge us for the day we did not use. it was then that they realized we did not make a reservation and therefore three could not charge us lucky for us. regardless wont rent from them again