Complete Auto Body and Truck Repair, O'Fallon

Since its inception almost 40 years ago, Complete Auto Body and Repair has prioritized customer convenience. To realize this goal, owner Kurt Barks has implemented a 24-hour customer-service phone line, which, as he tells FenderBender magazine, assuages the frustration people feel when they can’t contact personnel after hours. “People don’t want to speak to a computer; they want to talk to somebody who cares,” Kurt says, underscoring his commitment to quick service and antirobot propaganda. He parlays this emphasis into a host of shop amenities, including 24-hour towing service, discounted rental cars, and complimentary drop-off service to locations within 5 miles of the shop. A novel Service, Park & Fly program even ferries customers to Lambert-St. Louis International Airport while an ASE-certified crew rehabs rides and stores them until their owners return from out of town.