The Natural Mattress Store, Palo Alto

while quite friendly before the major purchase...once purchased and needed service the customer service representative was not very helpful. After making a 3000. purchase I expected more customer service. product is okay, it's organic but I needed some things corrected and they refused unless I paid another 400. and their complained about their costs. they just struck me as very friendly to make the sale, but not very customer oriented after making the sale.

great mattress and really nice staff

great products.