I'm a frequent customer to Saladish and was rather excited by the Groupon for two wraps and salads. I purchased the salad or wrap and soup for two for $18.00 with the understanding I could purchase custom wraps. Today I was informed they could only be used on specialty wraps. This was news to me as the Groupon states the following:
Salad or wrap and soup for two
THE FINE PRINT
Expires Sun, March 01, 2005
Limit 2 per person, may buy 1 additional as gift. Limit 1 per order. Valid only for option purchased. No substitutions. Not valid for catering. Valid only at listed location. Must use promotional value in 1 visit. Valid for dine-in and carryout only; not valid for delivery, curbside, or online orders. The amount paid for this voucher with Saladish NEVER EXPIRES. The promotional value expires March 01, 2015.
Nowhere does the Groupon indicate it was not valid with custom wraps. I then inquired if I could apply the $18 value to the $23.40 purchase price and was advised by the store manager I could not and I then had to pay the purchase price out of pocket. My ticket was ticket number 88, opened at 6:29:46 PM on January 21, 2015 and settled on 6:32:04 PM on January 21, 2015.
At this point I would like to ask for refund of the voucher or a voucher for custom wraps. My girlfriend and I are frequent customers to Saladish and enjoy your products and have no issues with the services we've received. Your employees have always been friendly and prompt with their service. However, at this point I cannot recommend Saladish but that could change if the value of the voucher could be refunded or if I could receive a voucher for two custom wraps.