I had been to this salon before, but not very recently. I was very unhappy with this visit. I had scheduled an appointment 3 days prior to my visit. When I showed up 10 minutes early, no one was in the building (doors locked). I waited for another 20 minutes and no one ever showed up. I tried calling the number and could hear the phone ring inside the building. Not long after this, but before I decided to give up...the manicurist called me on my phone (from caller id on hers) and tried to communicate with me (her English was very incomprehensible on the phone). She told me that she could fit me in at a later time. At this time, another woman came to the door to ask what was going on, and she seemed dismayed as well saying, "this doesn't bode well". I did return later in the day for the reschedule (had I not already purchased the Groupon, and had to use it, I wouldn't have). She barely apologized for the problem earlier in the day. Regarding the pedicure/manicure. I thought she was exceedingly rough, actually causing my cuticles to bleed. The pedicure wasn't very enjoyable, she barely used the scrub and only did my shins. The towels and the water were barely lukewarm. The manicure was just that. There was no lotion, no massage, nothing but the paint. I am very disappointed and will not go back.