Upstate Carpet and Air Duct Cleaning

3896 Dewey Avenue Suite 107, Rochester, NY 14616 3896 Dewey Avenue Suite 107, Rochester Directions
+15852004051
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61% of 49 customers recommended

Upstate Carpet and Air Duct Cleaning in Rochester is ready to help! Replace any dingy looking floor with the quality construction services by Upstate Carpet and Air Duct Cleaning.

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27 Tips
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Report | 2 years ago
I made an appointment as required for carpet cleaning with Upstate restoration. Usually, 2 technicians come to do cleaning. This time, just one kid showed up about one hour late. The first thing he did is breaking my water tap after asking for using water. He used another tap. Then he brought his equipment upstairs and left it there to run down for something else. Unfortunately, it was leaking and showering my furniture with this valuable shampoo. I had to move this part to the bathroom. He finished cleaning carpets about an hour ago. It took him about half an hour to clean stairs, a small hall and 4 bedrooms. Usually, it takes more than two hours for two people. But I have to confess; I did
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Report | 2 years ago
I scheduled an appointment 3 weeks in advance and they did not show. I called and they said they would be here in 2 hours, and again they did not show. I rescheduled for the next morning, they did not show...see Yelp- many same cases. Do not buy!
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Report | 3 years ago
My app't. was rescheduled and delayed more than twice due to broken van; the owner did the job; nice young man. However, he did not move back the couch that I moved away from the wall for him, so there is a 2 by 4 ft "unclean" area of my living rm. I'm also not convinced the brightener, freshener, and scotchguard was applied (he said it was "in the cleaning formula"-Didn't note any difference). Finally, I found a disgusting mess of hair and "yuck" plopped in my recycling bin, on top of my recyclables and on the street, and his cleaning "hose" produced a streak of "dead grass" on my lawn! Groupon was used as "credit" since it expired, so there was a significant additional cost. Not pleased.
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Report | 3 years ago
After setting up the initial appointment, I never heard from them. They never showed up or called.
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Report | 3 years ago
Patrick was great! I will have his company back.
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Report | 3 years ago
Patrick was very professional and helpful. I was very pleased with the carpet cleaning.
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Report | 3 years ago
I had already sent an email to Groupon. I was not happy with the rug cleaning. The family room, hall and foyer are okay. The kitchen doesn't even look like they did anything. The dining area is matted in spots and there are still the same spots that were there before they cleaned them. Doesn't even look like the upper area was done. My husband said they weren't here very long. I am not happy and would not recommend them again. I know it was a good deal and maybe they didn't take the time they would if I had them without the Groupon. I would never call them again. Chem Dry is the best!!!
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Report | 3 years ago
The young man who came to do my carpets was very nice and polite, however, I had tried to confirm my appointment the day before, and no one returned my calls. He did come at the agreed upon time, however, my carpets do not look any better than they did before he did the job. Almost every spot that was there before is still there, and it does not look any better than before it was cleaned. I had 8 rooms of carpeting cleaned plus stairs and a hallway, and he was in and out in about an hour. The carpets did not have any nice fresh smell to them and they remained wet for over 10 hours even with fans blowing on them all day. I was very disappointed with the end result.
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Report | 3 years ago
Was misleading- blamed groupon for not stating offer clearly. Could not use coupon for cleaning. This was only for a water extraction . If you wanted a cleaner in the spray you had to pay more.
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Report | 3 years ago
Patrick worked hard cleaning my very dirty rugs. He is a very personable young man.
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From Our Editors

Upstate Carpet And Air Duct Cleaning's certified techs use hot water extraction to lift the last grains of dirt from carpets, using only nontoxic and biodegradable materials. This approach removes allergens even as it slurps up soapy residue and excess water that would otherwise foster mold beneath the carpet's surface. In addition to purifying household carpets, they tidy the carpets of businesses after hours and on weekends. Whenever a fallen candelabra scorches the stairs or an aquarium full of squids bursts in the living room, technicians stand ready to repair the damage.

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