Great American Cookies - Pizitz Management Group

Bakery
1600 Mid Rivers Mall Drive, Saint Peters, MO 63376 1600 Mid Rivers Mall Drive, Saint Peters Directions
+16302791382
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93% of 44 customers recommended

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250
11 Tips
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Report | 7 months ago
Ordered my cake in store nearly two weeks early due to my work schedule. While ordering, the employee received a phone call from a friend and paid more attention to her friend than me. I was mostly ignored and asked to fill out the order form so she could go in the back and talk on the phone. I triple checked the info I wrote down and waved her down to give it to her and pay. I also wanted to get a couple cookies to-go. She would not tell her friend on the phone to hold so that she could ring me out, so I repeated myself a couple times. I asked at checkout if I would get a reciept for the cake order and she said no, none was needed. When I went to pick up the cake two weeks later, she said it was made a week ago and had been sitting on the counter. She claimed that she called me and left a message to see if I was going to pick up the cake. I never received a call or message. They made the cake on the wrong day and she continued to blame me for it and said I should've received a reciept. I don't know if they just didn't pay attention to the date, or if the original girl altered it after I ordered because I was "an inconvenience," but I triple checked the info I wrote on the form. The date I wrote was correct. So then she said that since it was a Groupon, they would just remake it for me and that it'd take an hour. She would call me once it was finished. She never called, so after two+ hours I went back up there and thankfully the cake was done. Not sure why it took so long when the sign in front of the counter says custom cakes can be made in 15 minutes. Cake was delicious as usual, but the experience was bad enough that I will not be returning.
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Report | 7 months ago
Awesome cookie cakes and cookies and extremely friendly staff!
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Report | 7 months ago
Wonderful service!!
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Report | 7 months ago
The cookie was very good but didn't care for the designs on the cookie
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Report | 7 months ago
I needed some extra decoration on the cookie and they did it right while I waited. Very accommodating
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Report | 7 months ago
Ordered it and was ready at the time I asked. Looked great ! Tasted Great and we are very picky. Assistant manager was very helpful on the phone. Just a great experience all the way around.
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Report | 7 months ago
Wow not at all what I expected!! The cookies were decorated so well and tasted wonderful! It was so easy to order and the staff was so friendly and helpful. I was very pleased and will be returning again!
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Report | 8 months ago
Great service. Was ready within a few hours. The cookie cake turned out adorable and tasted absolutely delicious!
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Report | 8 months ago
It was very easy to place an order. The lady that assisted me at the counter was very friendly!
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Report | 8 months ago
Other than this only being valid at the West County location its a great buy! My kids love and I love their cookie cakes for birthdays and special occasions! Service was supper friendly.
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From Our Editors

Armed with just a single, generations-old cookie recipe, Great American Cookies opened its first store in 1977, and the rest is history. Today, the franchise boasts locations in malls across the country and nabbed a coveted spot on Entrepreneur magazine’s 2012 list of Top 500 Franchises in the baked-goods category. The shop’s reputation grew, and so did its menu as chefs churned out a mouthwatering roster of gourmet-cookie recipes, each created and carefully tested in Atlanta. The tempting options now include snickerdoodle, peanut butter with M&M’s, and chewy pecan supreme, as well as freshly baked fudge and cheesecake brownies and cookie sandwiches stuffed with frosting. The real showstoppers, however, are the giant chocolate-chip cookie cakes, which can be customized with sweet, celebratory messages or shopping lists penned in colorful icing.

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Great American Cookies - Pizitz Management Group

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