Perfect Touch Med Spa, San Antonio

Thank you for taking the time to share your feedback. We truly appreciate hearing from our clients, even when the experience does not meet expectations. At Perfect Touch Med Spa, the request for a credit card on file is specifically in place for situations such as late cancellations or no-shows. This is clearly explained during the initial phone call, as well as outlined in our appointment confirmation emails, which detail our cancellation and no-show policy and provide multiple opportunities to confirm, reschedule, or cancel within the appropriate timeframe. While we always do our very best to avoid applying cancellation fees, same-day cancellations—regardless of intent—directly impact reserved appointment time and the availability of our licensed providers and staff. Their time, preparation, and expertise are valuable, and appointments are held exclusively for each client. We fully understand that last-minute situations can arise, and we simply ask for consideration of our team’s time by providing notice within the policy guidelines whenever possible. Our policies are in place to ensure fairness, transparency, and consistency for both our clients and our staff. We appreciate your feedback and the opportunity to clarify our process, and we remain committed to providing exceptional care and clear communication at every step. — Perfect Touch Med Spa Team