I was there early in morning and they were all up and running as though they had opened at 6 AM. I felt very comfortable dropping off my Lexus RX 300. The other competition that brags about the 15 min oil change, stay in your car and watch...... made me feel skeptical. Lets just say I stayed in car like a drive thru wash machine... the hood would be up and what could I really see.. that is very strange to me... Regardless, when I went back for my Lexus it started and purred so quietly Jade was AMAZING!!!! He let me know of possible concerns. He did not push like the corporate droids. In fact, I wanted to understand and did ask more. If this was some reverse psychology it worked! lol. It was not though. Jade answered all my questions and I felt assured. He and the mom and pop shop are genuine!!!! I am hooked and when I need any service and work done they are my Go To! Thank you Cass St Auto and my man Jade!!!!