Alcatraz Bikes and Tours

Sports Equipment
2718 Hyde Street, San Francisco, CA 94109 2718 Hyde Street, San Francisco Directions
+14155610147
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96% of 142 customers recommended

Deals (3)

Tips

250
41 Tips
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Report | a month ago
It wasn’t what we expected. Our guide didn’t provide info about the city. We weren’t told that we had to take a ferry to get back to San Francisco that would be an additional $13 and make it 3.5 hours.Our tour had 4 people when we were told there was 10. The staff in the shop were great but our guide and tour didn’t meet expectations. Our two bike buddies were fun so were happy to meet them.
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Report | 2 months ago
Safety concerns. Rented three bikes. Bikes looked well used but we thought they would be OK. One bike broke down about 1 mile from shop and we had to walk back to get another bike. Thought it was a fluke. Replacement bike had brake cable completely break. Fortunately this happened near end of rental ... given hills involved in Golden Gate Bridge ride this could have been disastrous. Also had problems with one of our other bikes shifting improperly and skipping gears. Bike shop people apologized and offered to give us another free rental (not a refund).... no thanks, don't want to risk it with these poorly maintained bikes. Other reviews seem to show similar issues with maintenance issues.
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Report | 2 months ago
Really friendly, great service, bikes were in good shape.
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Report | 2 months ago
Polite friendly staff , bikes good . Great value using Groupon
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Report | 2 months ago
Al was very helpful and kind. Great experience!
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Report | 4 months ago
They staff was very nice, but we had a kind of bizarre experience. There are two locations- we definitely recommend the one on Hyde St if you plan on biking along the water. If you like getting around downtown by bike, use the Post Rd location - just know that there really aren't bike lanes in SF. Also, I guess you have to ask for helmets.
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Report | 4 months ago
Great tour guide, Alex. Loved it!
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Report | 4 months ago
This was not what we booked and they would not take ownership for their mistake!We bought the guided tour and emailed to reserve as it said in the Groupon but received an email saying no need to book!We arrive and no tour, we had to book.I would not have cared if they took ownership for the mistake but they said it was my fault for not specifying even though I provided the voucher number.
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Report | 4 months ago
Nice tour, good customer service and fun experience.
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Report | 4 months ago
Very nice team, friendly service, all paper work was done in about 10 minutes and they also provided a map with scenic route that all tourists should take. This was very helpful! The only thing is that they didn't have bikes tall enough for my height, but again - I'm pretty tall. Other than that - fully recommended!
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From Our Editors

What services does your business offer and what makes your business stand out from the competition?
Use your iphone and droid GPS applications to link your current position and guide you along your course with enhanced features showing the local attractions along the way. Plan your bike trip ahead, using phone applications to navigate your way through cultural experiences and scenic wonders.

What was the inspiration to start or run this business?
if you have not pedaled a bike with someone special to share the visual, audible and aromatic experience with, come and explore with us through a San Francisco’ you never knew, from exquisite Victorian neighborhoods and gardens to the Golden Gate bridge and you will know what our inspiration was.

What do you love most about your job?
Watching the excitement in everyone's eyes as they ride off on their journey. It's like seeing the little boy and girl in each of us come alive when we get on a bicycle. We are all brought to a common awareness of the natural balance of our lives as we pedal down a path of least resistance or stop .

What is the best reaction you've ever gotten from a customer?
The family had not had so much fun together exploring a city. Mom and dad were able to travel at their own pace and the hybrid bike made it all the more fun to race the kids and hear them laughing like we all used to when they were little kids.

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Alcatraz Bikes and Tours

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