Priceless Computer, San Gabriel

Merchant examined my phone and looked at my Groupon voucher and agreed that it could be used before taking in my phone and repair the screen. Upon pick up, merchant charged me an extra $60 and said they made a mistake with the Groupon and can change my old cracked screen back if I don’t want to pay extra. Merchant won’t refund the Groupon and told me I can resolve it with Groupon.

Got my phone screen repaired super quickly! Great service, I’ll recommend it!!!

TLDR; avoid this place and go to any of the countless other stores. Upon walking in the store, you realize the store is extremely haphazard and disorganized. I came in to have my iphone screen repaired - a relatively simple process(google it). When I got my phone back I found that the earpiece speaker was no longer working. Not a big deal, but I told them about it and they decided to try to fix it. I was thankful that they were willing to try. They decided to replace the earpiece speaker and this ending up de-activating faceID on my phone. Turns out that the sensor module is hardware level encrypted. If you swap out the unit, faceID will not work. This is a super well known fact since a simple google search points this out. However, they clearly did not know this because I asked them and they laughed at this being a possibility. After repair, faceID was indeed not working. I'd rather have faceID than my earpiece speaker so they tried again to put the old speaker back in and now both were broken - they had damaged the cables enough to permanently destroy faceID on my phone. For the last time they tried to put the new speaker back in, and I was left with a phone that can't even turn on properly. Every hour or so it will perpetually tries to turn on and fail until I get it to a charger. So clearly they damaged the power circuit as well. Essentially they bricked my phone just from trying to replace the screen. The redeeming quality is they tried. The manager even offered to provide an iphone 7 i can use while they try to fix it again. But I'm getting a different phone now. However, they're clearly careless. They should've known that replacing the earpiece will deactivate faceID especially since they are 'specialized for apple products'. I got a refund through groupon, but I lost a $400 phone. Don't just go for the cheapest place. Your phone is a valuable possession. Spend the extra $10-30 and go to a store that at least looks legitimate.

Excellent Service