Exceptional Cleaning Services

Local Service
5542 Monterey Highway #128, San Jose, CA 95138 5542 Monterey Highway #128, San Jose Directions
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38% of 24 customers recommended

Tips

250
13 Tips
Verified
Report | 3 years ago
They did not dust and wipe down picture frames and windows like they said they would.
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Report | 3 years ago
Three housekeepers came, all very nice. Kitchen did need more attn than bthrms & upon closer inspection (took pics/tip of $30/should have checked first) of all areas that was given "basic" cleaning attn, UNACCEPTABLE FOR PROF SERVICE, WOULD NOT USE.
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Report | 3 years ago
I believe they stole some items from my house unless they put it somewhere i have yet to find
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Report | 3 years ago
The worst cleaning service that I hv had. Firstly, I was shocked to hear from them that it will be only a 90mt session with only 2people. After some talking, they agreed for a 15mt extra time. Two girls came. One of them started working on master bath and she took an hour to clean it! The other one started with the second bathroom and after that she went on to clean kitchen. She ended up not cleaning the oven, stove top still had lot of dust, she couldn't clean the hood as she was not tall enough, she just ran her vacuum through my wooden floors and ended up damaging my hardwood floors(scratches and chipping) and mopped them(after wetness was gone I could see LOT of dust still on the floors)
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Report | 3 years ago
I was very pleased with the service provided. They were very courteous and professional. They arrived on time and did a great job.
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Report | 3 years ago
They did a great job
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Report | 3 years ago
Sorry I cannot recommend this company. The people are nice but totally clueless. I had a 1 o'clock appointment. At 1 o'clock they called to say they would be up to 2 hours late. 2.5 hours later i call and they tell me they are like Comcast and the appointment time is more like a 4 hour window. Wish someone would have tthey came to clean it. old me that this company models themselves after Comcast because i would have never bothered. Then the person rearranged EVERYTHING in my house. When I said something she apologized and said she cannot remember where things go so she doesn't try. Cleaning job was average but decent, but I would go crazy is everything in my house was rearranged everytime.
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Report | 3 years ago
The cleaning team arrived 1 & 1/2 hrs late and the company informed us of their delay only 1 hr after the appointed time, that too after we made several calls from our end. The cleaning itself was very mediocre and we will have finish cleaning ourselves.
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Report | 4 years ago
If I can be honest this was the worst cleaning experience that I have ever had. They scheduled an original appointment for a certain time. The day before the appointment they suggested another time that would benefit their schedule and I accepted. They missed that time slot and lied and told me that they had called my husband and they did not. I made arrangements to have a neighbor let them in and they did a horrible job. They missed cleaning two bathrooms; stating that they were only allowed to clean two, which was fine, but they missed an entire room. They asked what I would like them to focus on and they missed that mark completely. They did not wipe down any of the light switches, any of the baseboard, anything that was obvious to clean, they missed. I have had several cleaners come into my home and clean and when I arrive to the home it smells clean. When I arrived home after Exceptional Cleaners it smelled like dirty water. It just looked like they moved everything to one side and piled a bunch of stuff up to look as if it was cleaned and it was not. Nothing dusted; I was very disappointed when I arrived home. They mentioned that they would do a better job cleaning the next time. If you fail to do an exceptional job the first time, there will never be a next time. I would not recommend them to anyone. The cleaners that I had before no longer service my area or I would have used them. I thought using Groupon I would get a great deal + a company who had pride in their work or business. I was very very unhappy.
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Report | 4 years ago
They left out some important detailing about cleaning. floor was mopped properly but after they left, we found their wet and swamp cleaning cloth on our bed with a bed sheet on top !
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From Our Editors

Equipped with their own products and equipment, the fully insured techs from Exceptional Cleaning Services unleash scrubbing fury on homes during their residential cleanings. To ensure that no nook goes undusted, the cleaning gurus adhere to a strict checklist, which includes commonly overlooked tasks such as dusting the baseboards, fluffing the pillows, cleaning the windows, and reminding the homeowner's neglected broom that it's not his fault. Exceptional Cleaning also gives a big hug to Mother Earth by using all eco-friendly, nontoxic products.

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