No. They were very nice. It was a smooth transaction with no problems.
Service was horrible, so was the merchandise. Never going back
I was unhappy that they limited the Groupon to only buying a full costume set, as most costumes were $30 or more, or masks. I only needed an accessory and my Groupon did not cover it, so I had to buy a mask which I did not need.
Description was misleading. Groupon verbiage talks about props and wigs. When went to store w wigs, hats in hand associate said groupon was only valid for bagged costumes. Nowhere in fine print does it mention bagged or pre packaged costumes only. Bad way to do business!!
They were not aware on how to use the groupon, sort of rude about the whole thing. And it really wasn't a deal. The groupon was taken of the total.
While I was paying for my costume, the cashier lady (she had short hair with bangs and an accent) kept making mistakes and it literally took me 30 minutes just to pay for 2 items that usually would have taken my 5 minutes at the most! After the matter was resolved, I was just shrugged off casually like nothing. There wasn't even an apology for wasting my time!!
From Our Editors
Tastes in Halloween costumes change quickly, but the team at Halloween Club knows that some staples never go out of style. Taco costumes, for instance. Creepy masks, police uniforms, and pirate apparel aren't forgotten either, allowing patrons to finish their cosplay outfit, celebrate Halloween, or put together a really spectacular excuse for not going into work. To round out the store's selection, there's outlandish props, too, such as seven-foot-tall haunted tree automated to flail spookily on its own.
Halloween Club and Aahs