The Eyeglass Factory

Vision
276 Boston Turnpike, Shrewsbury, MA 01545 276 Boston Turnpike, Shrewsbury Directions
+15084253165
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77% of 35 customers recommended
Stop in at The Eyeglass Factory in Shrewsbury, MA today! If you're looking for a great summer accessory to go with any outfit, check out this selection of sunglasses.

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250
15 Tips
Verified
Report | 5 years ago
This was a terrible experience. I have already filed a complaint with Groupon.
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Report | 5 years ago
The owner of this company LIED, and attempted not to fullfill the obligation made with purchasing this Groupon deal. He refused to answer any of phone calls once he realized why I was calling and even pretended that I had the wrong number. He moved without notifiaction to another location, leaving only a note written on write paper with a magic marker. I eventually called to local police for assistance to resolve this. Its unfortuate because I really liked some of the eyewear that was displayed at this store. You should never try and steal from someone who work hard for their money HYRON!!!!!!!
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Report | 5 years ago
Not a large selection of frames but good service
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Report | 5 years ago
The initial service in store was good, however it took 2 months for my glasses to arrive! During that time the only contact I had with the Eyeglass Factory was when I would call to inquire about my glasses. Never once did they call me to keep me up-to-date on the delays, etc. That's a customer service red flag and I will not be returning here Groupon or no Groupon.
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Report | 5 years ago
I went to the Eyeglass Factory 4 weeks ago with my Groupon coupon. I picked out one pair or glasses and the second one was supposed to be free. I wear bifocals, the second pair was monovision, which is really of no use. I asked them to give me bifocals and I would pay the extra. The lenses were to arrive and be ready in 2 weeks - he would call me. No call after 3 weeks and I went in (there is no phone listed. He uses his cell) My glasses had just come in but they were moving so everything was packed. I had no idea they were moving. If I had waited until Monday, they would not have been there. But to make me happy, they would be happy to deliver the glasses to my work on Monday (1 mile away). No glasses on Monday, no way to call to check. On Saturday, now 4 weeks, I went looking for the new location. After 3 trips up and down Rt 9 in Shrewsbury, I found them in a little strip mall with a small sign. I mentioned that I had not gotten my glasses on Monday. He said "Yeah, we couldn't do it" I said I wish he had called (he has my work number). No answer. Anyway, Can I pick up my glasses today? No, on Thursday he had sent them to me by UPS 2 day mail. So now it's Monday, 4 weeks and 2 days later, $700 later, and still no glasses. No, I would never go back, but how often do you need to buy 2 pairs of glasses? He got all he needed out of that one coupon.
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Report | 5 years ago
not yet
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Report | 5 years ago
Thank you! They are the best fitting, best looking pair of glasses I have had in 25 years of wearing glasses!
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Report | 5 years ago
Other than I would go back, I will spread word of mouth recommendations, and a high five for a wonderful experience? Nah.... I'm sure their regulars already know - and for the newer clients - be sure to check it out!
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Verified
Report | 5 years ago
Would go back.
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Verified
Report | 5 years ago
too expensive even with the groupon. staff were not organized. only one was very helpful
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From Our Editors

At Shrewsbury's The Eyeglass Factory, you can ensure that your eyes are properly taken care of. Backup glasses and contacts are a good idea for people with impaired vision. Come get yours today at this vision center. At The Eyeglass Factory, you can pay with Visa, MasterCard, Discover, American Express or any other major credit card. When it comes to finding quality visual care, the message is clear: choose The Eyeglass Factory.

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The Eyeglass Factory

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