Bacco Cleaning Solutions, Souderton

I called anout a dozen times (spoke with someone three times! Left messages the other times) Either never received a call back or they took my contact information and said they would call me back and never did. Cancelled my groupon as i woildnt trust them to show up even if they said they would! Very disappointed!

The cleaning was good but since it was a Groupon they did not provide their usual full service. That essentially means it is not a discount or a “Groupon” if the lowered price reflects the lowered provided service.

The team worked hard and did a fabulous job.

Bacco Cleaning Solutions was very professional when I first scheduled my cleaning. On the day they were scheduled to clean, they emailed me and said that they would be 30 hour late. I was okay with the lateness and continued to wait. They proceeded to never show up which was highly disappointing. I purchased the cleaning since they were highly rated. I called them the next day since no one called me. They said they would call me back to reschedule later that day. Again I didn't hear from them. I called repeatedly to schedule and left messages. Eventually I received a call with a date for the next week. When the date came no one showed up. I called and left a message expressing my disappointment again. I received a call the next day telling me that I was supposed to confirm via text message or email the day before which I apparently did not do. They decided to send over a person to clean my house that very day in a couple of hours. I had to change my plans for the day. A woman came over with her husband and did the best she could. I helped out since it was too much to handle alone. I purchased the 6 man hours of work and it was supposed to be a team of 3-4 people working 2-3 hours. She did most of the work with my assistance (her husband did minimal cleaning and vacuuming), and she only stayed 2-2.5 hours. I had high hopes of getting a thorough house cleaning before I returned back to work but alas it wasn't meant to be. I rarely write reviews, and I was not planning to write this one. However, I am truly disappointed with my experience. I do believe that my situation is a rare occurance with this company. This has been a tough year for my family and I, and I have learned that there is something to gain in every situation. I hope that this review will be simply a teaching point on customer service for Bacco. I have learned that I NEED to confirm, at least, any service that I will schedule in the future with any business.