PURE RELAXATION DAY SPA, Southfield

Hi [Name], thank you for your feedback. We sincerely apologize that your experience did not meet expectations — especially regarding booking, check-in, and the massage service itself. We also want to address your concern about deep tissue: if there was any miscommunication or inconsistency between what was advertised and what was communicated during your appointment, that is not acceptable and we completely understand your frustration. Our goal is always to be transparent about the type of service being provided before any session begins. We take this review seriously and are already reviewing our procedures and staff training to ensure this does not happen again. We would appreciate the opportunity to make things right — please contact us directly at [phone/email] so we can learn more about your appointment and discuss a resolution. Thank you again for bringing this to our attention.

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience or delay in communication. This is not the experience we want for our customers. Please send us your name and booking details so we can locate your order and get this resolved right away. You may contact us directly at (313)970-7332. We’re committed to making this right.

Thank you so much! We’re glad you enjoyed your massage and we look forward to seeing you again soon.

Thank you so much for your kind review! We’re happy to hear you enjoyed the service and loved the atmosphere — we work hard to create a relaxing, beautiful experience for every guest. We also appreciate your feedback about booking communication. We apologize for the delay and we’re actively working on improving our response times to make scheduling faster and smoother. We truly appreciate your support and look forward to seeing you again soon!