Prescription Aesthetic and Wellness Spa, Vestavia Hills

I booked a Groupon for one syringe of filler and 60 units of Dysport and drove 45 minutes, taking time off work to make the appointment. Once I arrived, we discussed treatment options. There were some nuances about using filler in the cheeks, which I completely understood and was flexible about. I was happy to proceed with areas the provider was comfortable treating, such as the lips. However, after this discussion, a different physician came in and informed me that my Groupon was not valid for another two months. This was never communicated ahead of time, despite them having access to my chart and booking details. This could have easily been addressed before confirming my appointment and would have saved me time and frustration. As they have my chart they should know when my last appointment was and informed on the phone. I even asked ahead to make sure I would be qualified so no excuses there. What made this even more frustrating is that they had already redeemed my Groupon voucher. When I asked for the appointment to be canceled after learning the voucher was not valid, I was told I would need to take it up with Groupon rather than the office resolving it directly. Additionally, I’ve consistently felt a lack of professionalism during my visits and it unfortunately seems tied to the fact that I booked through Groupon. Every patient deserves the same level of respect and care, regardless of how services are paid for. I do not recommend this med spa. There are many other professional and reputable options in Birmingham, and I would strongly suggest choosing one of those instead.

The staff and physician were all so pleasant and kind the atmosphere was very clean and inviting. Will definitely have to come see you all again! Tina Ryan

They are always FANTASTIC! ❤️

Great experience. Staff was very friendly. Easy to schedule