Access Granted Chicago

Limousine & Car Service
600 East Park Boulevard, Villa Park, IL 60181 600 East Park Boulevard, Villa Park Directions
+17732348602
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74% of 27 customers recommended

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14 Tips
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Report | a year ago
I want to qualify this post by stating that I have been relying on reviews for many years and have never written a review until now -- that's how disappointed I am with Access Granted Chicago. I had booked this bus many months before my event. The days leading up to my event, I spoke regularly with the company to finalize the special day -- a wedding. On the day of the event, they were supposed to show up at Noon. Noon passes, 12:15pm passes, and no call. We called the bus driver and their headquarters, nearly 5 times over a span of 30 minutes and no one picked up. Nearly an hour later, someone at the headquarters picked up and stated that the bus has broken down. I'm sorry -- if the bus was broken down, wouldn't it make sense to let the client know? To add salt to the wound, we received conflicting comments from the HQ and the bus driver as to what had happened to the bus. My wife was absolutely devastated as we missed out on taking once in a life pictures of our bridal party! Our entire bridal party had to rent nearly 8 ubers to drive us around -- less than ideal to be doing this in a wedding dress and a tuxedo. Fast forward a few days, I called the headquarters again and tried to get a hold of the manager -- they promised to call me the same day, and guess what? No call. A few days later, they emailed me stating that will refund my payment and would not be willing to get on a phone call. Looking through the reviews on Yelp, they have used this excuse before. Accidents happen, but there is absolutely no excuse for lack of courtesy and lies. I would give them a negative review if I could. I will be reaching out to better business bureau to check into their fraudulent practices.
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Report | a year ago
I loved it... The driver was real nice. I'm going to recommend my family & friends to you.
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Report | 2 years ago
Dont get dem!!!!!
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Report | 2 years ago
Loved it! Driver was super cool, bus was just as the pictures, I had a ball for my birthday. Plan to do it again for my next birthday
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Report | 2 years ago
Driver was very nice and helpful
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Report | 2 years ago
A great time and the drivers are really helpful and outgoing
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Report | 2 years ago
awesome friendly service. They take care of you very well on the ride.
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Report | 2 years ago
Make sure you call and verf time and date they take forever to call you back
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Report | 2 years ago
HORRIBLE!!! After speaking to Liz (who was helpful) to express we were a Catholic school with pre-teens & going to a Chicago Bulls game. I spoke to Liz the morning of our even to confirm because there was snow that morning. I was told there wouldn't be any problems. Our pickup time for 36 people was 5p. At 430p I received a call from a male asking to confirm or event & that the driver would be ON THE WAY in 30 mins. Their location is 45mins from us without the snow & traffic. I had to advise parents that were dropping their kids off of what was going on. Since we didn't have enough vehicles to drive ourselves, we decided to wait for the party bus after speaking to the driver that was en-route. The driver finally arrived at 630p, 1 1/2 hrs late. The bus smelled of weed or smoke from the hookah, the music and videos weren't appropriate for our group. We missed the 1st quarter of the basketball game as a result of poor management. We were able to use our own device to have music for the ride. The ride to the United Center & back was fine, the driver did a great job. But the next day we spoke to the owners who tried to extend a apology & stated they would call within 24 hrs to 'make the problem right' but as of this day, we haven't heard back from them. If this company only wants to have adult business, they should advertise that so those that have pre-teens & teens can spend our money elsewhere. I WOULD NOT RECOMMEND WITH CURRENT MANAGEMENT!!!
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Report | 2 years ago
Everything was desent and in order very nice driver i will recommend your service to others
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From Our Editors

What services does your business offer and what makes your business stand out from the competition?
Quality, superior service, Cable, optional Hookah stations, color changing fire place, elevated VIP section, custom bottle and glass holders, and high quality sound are among the things that make AG different than the rest.

What was the inspiration to start or run this business?
Our inspiration was to provide our customers with a mobile event space that surpassed all expectations and creating it's own lane. Many people enjoy celebrations without the hassle of driving. Instead of just taking them to the party....we decided to bring an ultimate event space to them.

What do you love most about your job?
What AG loves most about our job is the ability to please our customers by providing them with a quality product that assists in creating new memories.

What is the best reaction you've ever gotten from a customer?
The biggest feedback we have received was that attendees were blown away by not only the quality of the bus. but at all that it offers. The biggest statement we hear from our customers is "The pictures don't do it justice"/

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Access Granted Chicago

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