The product is very nice. However that particular staples seem to be very disorganized. It was supposed to be a same day pick up. I waited two days to go pick the cards up. They were not ready and they couldn't give me an explanation why. I was ok with them not being ready and asked if they could call me when they were ready. The Manager assured me they would call and that they would be ready in just a couple hours. I never received a call. I decided to stop in the next day just to check if they were ready. After waiting a very long time to be waited on the manager had to do some searching but finally found them in a pile on the back counter. As I was about to leave I noticed that there were no envelopes. I again had to wait to be acknowledged so someone could get them for me. Again, nice product their copy &a print center could use some work.