Dr. Shawn was helpful and explained things well. Mona was one of the most meticulous of hygienists. Those were the positives, the medical staff. The negatives, though, were the support staff and the environment - the office was noisy with far from your typical soothing dental office music - there were staff hollering to each other down the hallway - the first exam room staff member, beyond having an unprofessional image with body piercings on her face, communicated unprofessionally as well, and she was one of the people hollering to others down the hallway to her "buds"- the front desk staff communicated with each other making me feel in the waiting room that I was in a frat house.