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From Our Editors

The iDoctors’ helpful customer service staff and Apple-certified technicians repair injured iPods, iPads, iPhones, and Macs, and gussy up naked gadgets with a stock of device-enhancing accessories. Each member of the repair shop’s gadget-tenders goes through Apple’s rigorous training curriculum of diagnosing symptoms, properly opening and replacing equipment, and crafting emergency hard drives from recycled OS disks or disused childhood memories. The technicians’ skills go beyond diagnosing computing machines, and staff members root out computer problems on dead systems as well. Online customer service reps answer curious customers’ questions.

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