Terrible customer service. They lost my phone and gave me the run around for 3 weeks. Had to make formal complaint thru groupon to get reply from them.
Fast and friendly service!
THE ADDRESS ON THE GROUPON IS WRONG AND I HAD TO CALL THE STORE TO GET THE CORRECT ADDRESS AFTER DRIVING WAY OUT OF THE WAY.
My phone looks brand new!
Groupon was not accurate. I had to go to the So. Portland store for service not the Scarborough location as specified on the Groupon. However, the service was great. Fast fix!
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The location on the Groupon says it is in Scarborough, but it is actually located next to Bullmoose and Find in South Portland (across from Walmart). The service was great and they fixed my phone in an hour.
Drop it off as early as you can, as they will probably keep you waiting until the end of the day for it regardless. This is not a negative review, they only have one person working at a time. Although, I think that if a customer shows up to pick up a phone at 5:30 that was supposed to be ready at 5, that is bad. Especially if the customer is in the store waiting while they deal with a walk-in client. Just a suggestion, but maybe it's better to have the walk-in wait and get the phone finished!!
ALSO, GROUPON: PLEASE CHANGE THEIR ADDRESS!!! I went to TWO incorrect addresses before finding where they ACTUALLY are located now! :(
I called first to make an appointment. At that time I was aked what type of phone I had and was told come in anytime. I arrived at their address and found out they had moved and wasn't told that on the phone. When I finally arrived at their new address I was told they didn't have the right screen in stock. So I was given a black screen for a white phone. I wouldn't go there again.
Took about 1 hour longer for phone to be ready than what was quoted, otherwise job very well done.
They were great and easy to work with.
From Our Editors
Mainely i's skilled technicians understand how important it is to keep in touch with families and loved ones. Under the tutelage of Nick Berthiaume—an iPhone repair veteran who knows the phone's every screw, function, and detail—these techs fix up ailing iPhones from the 3, 3Gs, 4, 4S, and 5 series with same-day repairs. They carefully replace broken glass and LCD screens, clean dust and moisture from dirty or waterlogged phones, and replace batteries for energy-sapped devices.