Faith Barbershop & Spa, Winter Springs

It was explained to you that you could only use one Groupon that you had already used on November 1st. The day you returned it was the second occasion and you would be charged the regular price of $45 for washing, cutting and drying. What was indicated to you is that your Groupon would be accepted so that you did not lose it, but you had to pay the rest that was $15. Then you indicated that you had no money. Knowing that the Groupon are only to be used for the first time, the second Groupon are for gifts, that is clearly stated in the rules. Also we are not the only salon that uses this app and second visits with Groupon by the same client are not allowed.

Hi, ma'am. I am sorry that you had to wait, you know in cosmetology we think about a time and depending on the client the work is late. Now analyzing you discomfort in addition to that he had a waiting time, what you had to pay extra is very clear in the restrictions of the Groupon that more than 1oz of Keratin would be extra charge, we also emphasize that an extra would be charged according to the type and length hair related. Now talking about the burns that you say your daughter suffered, I personally called you on several occasions to find out how her daughter was doing with the treatment and no one answered my call, if the Keratin had made any kind of reaction it does instant of applying it to the hair and not days later. The Keratin that we use in the salon is the GKhair Professional and is a completely organic Keratin because we use the best products to make a quality service. I don't know what could have caused these burns in this case, we also offered you the maintenance products for the hair of the same line to which you refused. When they left my salon the client was very happy with the results, at no time there was any complaint of itching , burning or something similar. I regret not being able to post photos from before and after. I'm sorry I didn't hear anything until I saw your post.