Absolutely amazing. I have lived in my rented Duplex for 5 1/2 years and have a child and a dog and have never cleaned the carpets. With 2 more babies on the way, I saw this Groupon deal and said why not? I was prepared to turn down the upsale of the deep cleaning. However, I can 100% say I am glad I did not. The service was fast and the carpet looks nearly brand new. Highly reccommend.
GOOD: The cleaning was highly effective. They did an excellent job making my apartment look clean after moving out, so I'm confident I'll get my security deposit back. They were also on time and pretty quick. The workers were also very polite and professional. They were also available on Labor Day which was extremely convenient for me, and very much appreciated. I would recommend them again, and may very well use them for my new home in the future.
The only online payment method they accept is Venmo. I wouldn't deduct stars for this but I wish that was clearer up front.
UGLY: They didn't itemize the quote, so I would have had to ask for explicit pricing. I didn't because they worked on Labor Day and I wanted them to do a good job cleaning, so it was worth it to me, but judging from other reviews, it sounds like deep cleaning should have been about $50 per room. My apartment had 2 carpeted rooms plus 1 very small hallway connected to the living room, which realistically shouldn't have counted as an extra room, especially considering the bedroom closet wasn't carpeted. However, I ended up spending $150 for deep cleaning, and without an itemized receipt, I don't know if that's the correct price for 2 rooms or if they charged me for a 3rd. Again, I didn't fuss over it because the service was worth it to me, but after adding the cost of the Groupon, it wasn't actually that cheap.
The other thing they did which I did not like was that they gave themselves a 5 star rating on my phone without asking me. I saw at least 1 other reviewer saying the same thing, so it doesn't seem like an isolated incident. This alone made me deduct a star, because fudging ratings is a serious breach of customer trust.
I had the 2nd floor carpets steam cleaned and opted for the deep clean and stairs as well. Appointment was easy to make. Very punctual, called me 30 minutes before arriving. Miguel and another man came to do the cleaning. Explained the process clearly. Carpets look great. Will be using them again for future cleaning!
Was fine. They came on time and left within an hour. They tried to up sell me shampoo service which I knew they would but told them I only want the steam service. They seemed a bit disappointed but did a good job nonetheless.
Promotional value expires 180 days after purchase. Amount paid never expires.Appointment required. Valid only within Fremont, Newark, Union City, Milpitas, and Santa Clara County; excluding Morgan Hill and Gilroy. Valid only for steam cleaning. Extra fee for deep cleaning. Stairs not included; extra $3 fee per step. Area rugs not included. Not valid for apartments above second level or beyond 200 ft from unit. Additional fees apply for deep stains, heavily soiled carpet, and pet stains. Limit 1 per person, may buy 1 additional as gift(s). May be repurchased every 30 days. Limit 1 per visit. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
About Elite Carpet Care
Elite Carpet Care's bright white truck can be spotted on streets across the Bay Area, en route to households with carpets that have been stained by the foot traffic of family members and grape stompers. When the van arrives at its destination, a team of licensed and insured specialists leap out, armed with five years of carpet-cleaning experience and powerful, nontoxic cleaning products. Using their advanced truck-mounted steam cleaner, they cleanse rugs and upholstery of dirt and stains.