Disclaimer: This will be a very detailed (aka lengthy, sorry) but honest review. Now I don't typically write reviews, let alone negative ones. I'm a huge believer in exercising grace, especially in the face of unexpected disappointment. I've gotten A LOT of manicures in my lifetime, whether they be gel, regular, SNS, etc., so I'm fairly familiar with how things are done, how they should look, how long they typically last, and, of course, my natural nails' growth cycle (among other things). Let me begin by sharing the good: Tracy, the technician, seemed like a lovely enough human being. She was patient, accommodating, and appeared to be committed to providing superior work. The previous day, I had provided her with images of the style I was going for. On the day of, I arrived ready to receive what I imagined would be exemplary work based on the glowing reviews I had come across. There were questionable elements I noticed throughout the service but dismissed as I was giving her the benefit of the doubt. For instance, there was no removal of cuticles or excess skin involved. Not to mention, the forms being used weren't necessarily fitting my nail bed -- an observation I brought to her attention; she shared that she would be filing them to fit. Because the forms were smaller than my nails, I assumed she meant that she would be filing my natural nails to fit the shape. Ok, fine, I said and thought, no biggie. As the service progressed, I noticed that the acrylic powder placed over the tips was not sculpted from the cuticle. In other words, there was a gap -- and not a small, cute one -- in between my cuticle and the sculpted form. Still, I gave her the benefit of the doubt. After all, she had so many great reviews and spoke passionately about doing nails. Plus, as I said, she was nice. I overlooked the gaps, and we eventually moved onto the shaping segment. Here and there, I would suggest how I wanted the shape to be, which she worked towards achieving. Finally, we arrived at the design section of the service. I prefer a fairly minimal nail, and that was reflected in the style I chose. I thought it was a pretty simple design and expected that she'd be able to execute it effortlessly. It turns out that she was not the best at drawing, and this portion ended up taking quite a bit of time. I wasn't at all satisfied with how it was coming along, but I understood that because she was self-admittedly a newbie -- when it came to this style -- I couldn't expect her to meet my particular standards, which is fine. We joked that the left hand looked significantly better than the right and that as time progressed, she would get incredible at this style of nail art. Despite the disappointment I felt, I looked forward to working with her again and watching her grow. Fast forward to the next day; I noticed that the white polish utilized for the design aspect was already chipping. Mind you, this is a gel acrylic polish set, so I was taken aback. Even still, I dismissed it and thought it would perhaps stop. The following day and the next, it continued to come undone. Already, the work was subpar, but now, with all the premature chipping taking place, I simply could no longer ignore the issue. I reached out to the technician on Tuesday and brought my concerns to her attention. I even added a few of the images I had captured, so she could see how disastrous the nails were turning out. To make matters worse, because the powder wasn't formed from the cuticle (i.e., the gaps I mentioned earlier), the nails appeared to look older (i.e., as if I'd had them for a while -- say two weeks, or so) despite being a fresh set. In case you're wondering, I hadn't done anything that could cause premature damage to the nails, nor had I exposed my hands to any harsh elements, as I typically wear gloves. In the spirit of transparency, I brought all of this information to Tracy via a text message. The message and images went through, and it showed that they had been read. However, I received no acknowledgment of receipt from the technician. Still, I thought nothing of it, as I figured she had a lot on her plate and would get back to me later that day. The following day came, and I still hadn't heard back from her. I followed up by sending her another message that afternoon. This particular message didn't show as delivered or read. I figured she had bad service, meaning the message would eventually go through once that changed. I shot her a call just in case -- which appeared to be picked up, but when I said hello, it ended. Still, I continued to explain away the situation and extend her grace. The next day came, and I still hadn't heard back from Tracy. To make matters worse, the second message had never gone through. I tried calling again -- twice, this time. Still, nothing. At this point, it seemed as if I had been blocked. Believe me when I say that I did not want to leave her a bad review. I truly wanted to resolve this issue amicably without involving Groupon customer support. Unfortunately, the lack of communication on her part left me with few options. I purchased a Groupon because I was in search of a new technician. I gave Tracy a chance because her reviews were quite strong. Even with the less than satisfactory nail set, I still left with a smile on my face and open to working with her again. She truly seemed pleasant, and the little I learned about her left me rooting for her success. Plus, she seemed to value providing quality customer service. And so, to say that I am disappointed at this turn of events is an understatement. These nails were meant to last for weeks, and most importantly, they were to be featured in several pieces of content I had coming up this week. Now, I have to get a completely new set sometime today or tomorrow -- if I can find the time to do so -- meaning an added expense on my part. As I said, I don't write many negative reviews, but if it were me sifting through countless reviews in search of a nail tech, I'd want to come across honest feedback -- the good, the bad, and the ugly. Failing to share my experience would be doing others an injustice. I would love to attach the many images I took of my fresh and quickly deteriorating nail set so that you may discern for yourself, but Groupon is not providing the option to do so. Again, this is a genuine review written with no malicious intent. Its sole purpose is to provide honest feedback, given the unexpected turn of events. I wish Tracy nothing but boundless growth, and I hope that a similar situation can be avoided for others moving forward.