There was some confusion as to why I was coming back and what the guy wanted me to do with my car, it all worked out though.
MichelleTOP REVIEWERHELPFUL REVIEWER
There was no mention on the offer that other than the $8 State Fee (which is standard) that there would be additional charges with this Groupon. I ended up paying a total of $72 for this Smog Check which is actually what the standard rate is. NO savings AT ALL!
I could have gotten a better deal using a coupon from a closer Smog Check place.
Customer Service was 5 star Bill went out of his way to help me. He came from another location to help because the other guy was out sick and because I work all week and can't make it during the week days he came over and help me personally Thank you Bill
The service personnel (2) where very courteous and organized. They had several clients, but they made sure to keep everyone informed of their place in line and the expected wait time.
Guys are nice. Service appointment itself was fast. I had to pay an additional $55 due to my car being an SUV and needing STAR certifications. No complaint with merchant but you can find a better deal cost wise if you look around. $83 for a smog plus certificate is kind of high certificate is a lot. My high amount of stars is based on service not cost.
This place is at the corner of a Shell station, no signs that I could see that identified it as "Quick Star Smog", drove by it twice before I saw the address and pulled in. Made an appointment on the phone, but a different guy shows up, doesn't acknowledge the appointment. He agrees to do the Smog check anyways and I told him about the Groupon, tells me "The guy who does the Groupons isn't here today, he'll be here tomorrow." Its about here I started getting annoyed, and seeing that, makes a call for about 10 minutes and takes the Groupon. Once the SMOG check started it went pretty fast and smooth, but everything else seemed real shady. Despite charging for the Groupon, they charged a $20 fee for the SMOG check and another $15 for the certificate and transfer fee, so another $35 on top of the Groupon.
I had to wait almost an hour even with an appointment. The staff was very courteous and polite.