I've been using this pillow for a few days, and I like it. Although it's not the revelation that others say it is, I am likely to keep it.
I hate reviews where people don't specify what type of sleeper they are. I'm a side and sometimes back sleeper who prefers a softer pillow. This is pretty soft for memory foam, and a wee bit taller than my old pillow, but not too tall. It is cool to the touch for about a minute, but then is no different from other pillows. I haven't had to readjust it too much.