Extended Stay America Suites Oakland Alameda Airport

get better the manager is the only reason why she’s rude. i can understand that you’re busy but to talk to your guests in the tone and way that she talked to me is ridiculous. accommodate your guests. i work in a hotel and i would NEVER talk to them like that.

It's been a wonderful experience having my family trips I come very frequently and have the best experiences Everytime. This hotel is awesome and has very good people with the best costumes service! Rooms are always clean I love how they make you feel at home. Front desk are easy to deal with I have no trouble on relying on there help to get the most accurate information.

Good Experience Overall But... 1) My room was great. Clean, spacious, quiet. 2) Couch was broken down and needs refurbishment or replacement--I couldn't sit on it. 3) Coffee table was broken. 4) TV "wake-up" feature didn't adjust to Daylight Savings Time and I got up an hour late for a meeting 5) Saturday night the lobby and surrounding areas wreaked of marijuana 6) Check in went well 7) Too many residents 8) I've never heard so much noise from any room in any hotel--there were multiple rooms playing music so loud it could be heard from one end of the corridor to the other. 9) The whole permanent resident aspect made the hotel very "sketchy" and "ghetto," and this is why I would consider another hotel. Take away the residents and this hotel could get a 4 or 5.

best hotel I stayed at the Extended Stay America for months. The staff is wonderful. Manager's so nice. Desk staff always trying to help. Erin actually put all the dishwashing liguid from packets into an empty pump bottle for me! Kalia always practical. always solutions The early morning guy with his dog, (both dog and he great); good guy. As was Greg, who's thoughtful about everything. They take care of you in stride, calm. Loved housekeeping staff. Friendly always got you amenities. One housekeeping lady I saw every morning when I got coffee, and Solana always helped you even when she didn't have to (place was super clean after she was done) I've had good luck in other hotels but this staff was the best. 5 stars!

Extended Stay America poor service If I could give Extended stay America a zero I would. My employer booked a reservation for three weeks at their "Premium" hotel 1350 Marina Village Pkwy in Alameda. As I was pulling into the parking lot I get notified from my travel company that Extended stay had overbooked and moved to a different hotel 20 minutes away at 1260 South loop rd. I was not happy about it but what could I do? I went to the "New" location and tried to check in. They had to call over to the old hotel because they were not expecting me and did not have my reservation. Standing there for 30 minutes I finally got to my room. I walked in and was shocked at the poor condition. The kitchen had no dishes, no utensils, and no dishwasher. I stay at these types of hotels for work as I am on the road allot and like to be comfortable. I had to go to the front desk for basic items. That was the first night. I stayed there the first night, i was a little worried about the poor lighting in their parking lot, and had a reason to be. My work truck was broken into the second night I was there, and I had $1000 worth of tools stolen from it. The hotel basically just shrugged their shoulders and said sorry we take no responsibility for our own parking lot and the bad lighting and lack of any security. I will never darken their doorstep again anywhere in the country.