Crowne Plaza Albuquerque by IHG

Albuquerque, New Mexico United States of America

Crowne Plaza Albuquerque by IHG
3.5
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Pennelope L
1 year ago
Awesome customer service! Best experience ever while staying at an IHG property. Carmen and James gave exceptionally amazing customer service. James was so pleasant and went above and beyond to make our stay incredibly awesome. The amenities were great and the room was amazingly clean! This was the second time staying at this particular hotel and definitely recommend it.

Amenities

Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Pool - Outdoor
Restaurant

Property Location
In the heart of Albuquerque, Crowne Plaza Albuquerque by IHG is within a 5-minute drive of University of New Mexico and University of New Mexico Hospital. This hotel is 2.8 mi (4.5 km) from Albuquerque Convention Center and 3.6 mi (5.8 km) from Old Town Plaza.

Rooms
Stay in one of 261 guestrooms featuring LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Amenities
Be sure to enjoy recreational amenities including a 24-hour fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Dining
Grab a bite at Ranchers Club of New Mexi, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Albuquerque? This hotel has 7793 square feet (724 square meters) of space consisting of a conference center and 150 meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Martha S
|1 review
The beginning of our vacation The room was comfortable and decorated nicely. The bathroom was clean with very good lighting. Their lounge served a light dinner which was good. The front desk personnel were friendly and helpful. Unfortunately I couldn't find the hotel's phone number so I had to book through Expedia. Because of the language barrier it took about 15 minutes to make my reservation afterward I was transferred to an operator in Florida who tried to sell me a vacation package at another hotel. I hung up, but this left a bad taste in my mouth.
VANILLASKYYY
|1 review
CPA A resonable room rate compared to many hotel in US now. Parking lot security. Convenient to some different places. Rooms can open the glass door. Was pretty quiet. Woman at the front desk has some kind of attitude not sure what she has in mind. Structure in back is, a differant hotel.
Beatrice V
|1 review
Please, keep up the maintenance of the Hotel! Checked in on Friday night…the room was a bit hot so we wanted to open the sliding door. Wow! Very difficult to open and the sliding door sticks. I made the mistake of not bringing everything up to the room in one trip. We were on one of the upper floors and the elevator would not come up. When it did open, I could not get in as the housekeepers had the huge carts in the one working elevator going up and down. The other elevator was broken and the front desk had no idea when it would be fixed. I waited over 15 minutes for the elevator to finally be free. I know someone may think this is petty, but I’m not wanting to go up and down 10 flights of stairs. This continued the whole weekend….having to wait for the one working elevator. Just to let you know, I wasn’t the only one frustrated. The Hotel had plenty of elderly guests who had to wait for their turns as well. It’s a great Hotel and very convenient off the highway. The Hotel also does a fantastic job of keeping the homeless off the property. Please, just keep up your maintenance and your guests will be happy.
Dianna G
|1 review
Pleasantly Surprised We really enjoyed our stay at this hotel - short as it was. The best thing about this room is the water pressure. Very rare in hotels these days. It is close to both interstates but still remains quiet in the room. A bit pricey for the area though. And does not provide any type of breakfast items. Otherwise, would recommend.
Pennelope L
|1 review
Awesome customer service! Best experience ever while staying at an IHG property. Carmen and James gave exceptionally amazing customer service. James was so pleasant and went above and beyond to make our stay incredibly awesome. The amenities were great and the room was amazingly clean! This was the second time staying at this particular hotel and definitely recommend it.

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