Quality Inn & Suites Alma - Fort Smith Northeast

If owners wouldn't sleep in them guests/per diem employees shouldn't be expected to do so Do not go here. We were upcharged for a room that was filthy. Everyone deserves a clean room no matter how the front desk employees/owners view customers. We were told we would get a military discount and we didn't. Black grease on all the doors, mold on the shower floor along with the broken showerhead, cracks in the shower surround, frayed carpet with exposed carpet tack strip, curtains were stained and the handles were disgusting, ice holder was unuseable, charging outlets and outlets wouldn't work, two of the towels were so used they were see thru. You could see yellow streaks going down the walls and the hair dryer was covered in yellow sticking stuff. I was floored when the front desk man was like ya, that's what you get. Do better as a business owner. Go look at those room and ask yourself as a business owner would you sleep in those rooms. Would I put my family or guests in those rooms. We will not be back to this motel like place with hotel prices as we visit that area often. I will upload photos when it will let. I have filed a complaint with the Arkansas Department of Health and the Arkansas Attorney General.

Rude Desk Clerk Very rude desk clerk. Vending machine was out of water so I asked the desk clerk if they had some complimentary bottles of water for the guest. I was told in a very rude tone, if the vending machine was out of water, I could get some city water out of the faucet or go to the gas station to buy some.

Okay stay Was okay! Easy to find right off highway. Breakfast was good with a variety of items. Bed wand room were clean. No lobby bathroom or business area. Outside smelled of fire but then realized It was the restaurant next door. Would stay again maybe

Hotel in Alma Easy access from interstate highway. Very clean and nice. Friendly staff great breakfast that starts at 6:00 am to 9:00 am. Filling station is right next door and Cracker-barrel is across the parking lot. You can choose from two queen size beds or one king size bed

Quality Inn Room was clean, quiet and bed slept well. My complaint is : I was told upon arrival that they didn't have any internet service(I booked with a no cancelation policy) hard to do any work without internet service. The front desk ,both day and night, were in the office in a back room. Bathrooms in lobby area were out of service. When I checked out, I asked to be compensated for no internet service, and was told they couldn't do that. I don't think they ever have internet. Before booking I would call and make sure about internet service.