Sonesta ES Suites Atlanta Alpharetta North Point Mall

Alpharetta, Georgia United States of America

Sonesta ES Suites Atlanta Alpharetta North Point Mall
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Tatyana S
1 year ago
I will start by saying THANK YOU! Grateful for the staff and Romessia that have been nothing less than hospitable. They exuded positive energy, empathy and compassion. The neatness and interior is perfect. I look forward to staying there again in the summer to swim in their pool! This is the hotel with good staff and serine environment,

Amenities

Center- Fitness
Internet - Wi-Fi - Free
Pool - Outdoor

Property Location
Located in Alpharetta, Sonesta ES Suites Atlanta Alpharetta North Point Mall is a 4-minute walk from North Point Mall and a 4-minute drive from The Center for Advanced Medicine. This hotel is 1.9 mi (3 km) from TopGolf Alpharetta and 1.9 mi (3 km) from Ameris Bank Amphitheatre.

Rooms
Make yourself at home in one of the 120 guestrooms, featuring kitchens with refrigerators and ovens. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as desks and separate sitting areas.

Amenities
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a picnic area.

Dining
Grab a bite from the snack bar/deli serving guests of Sonesta ES Suites Atlanta Alpharetta North Point Mall. A complimentary buffet breakfast is served on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.

Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Yolanda S
|1 review
Terrible! I booked a room here for two nights. I arrived in the middle of the night. The woman at the front desk seemed irritated. I get to my room, the carpets smell, there was a cigarette burn hole in the couch and a broken lamp. It’s an older hotel, the pictures online are COMPLETELY misleading!! I immediately go down to the front desk and voice my concerns, she says she can’t refund my money but offers a different room. I try that room, same. I go back to the desk and she’s now offended and upset that I don’t want to stay there. She says I’ll have to contact hotels.com for a refund. I contact them, they call the hotel and get her, she refers to herself as “the assistant manager” and tells them she won’t authorize a refund because I was offered a different room. They tell me they can’t refund my money without her authorizing it. I understand having to pay for the one night (even though I didn’t stay there) but for the second night also? I spoke with hotel manager Romessia who was actually professional and respectful but she refused to refund any portion of money. I paid for 2 nights and wasn’t in my room for more than 5 minutes! DO NOT book here without seeing in person first!
Tatyana S
|1 review
I will start by saying THANK YOU! Grateful for the staff and Romessia that have been nothing less than hospitable. They exuded positive energy, empathy and compassion. The neatness and interior is perfect. I look forward to staying there again in the summer to swim in their pool! This is the hotel with good staff and serine environment,
lisetteo452
|1 review
Best stay I’ve had at any hotel Beautiful pool view with a fireplace! For a studio hotel room it was very spacious. And very comfortable! I loved the bed and pillows. Breakfast was delicious and lots of options. Relaxing pool area I enjoyed very much. And Jade at the front desk made my check in process very smooth and she is so friendly. Jorge also gave excellent customer service and the people working the breakfast were delightful. Definitely will be back!
735krystalw
|1 review
Wonderful time in Georgia The whole experience was amazing. All staff members we encountered were helpful and courteous. All areas were clean and inviting. We were in close proximity to some really amazing shopping places. Just really enjoyed ourselves.
Donald G
|1 review
Amazing Customer Service I always feel welcomed here and greeted by the friendly staff at the front desk. One in particular her name is Jade she is absolutely outstanding with her customer service and always makes sure I’m taken care of! I travel a lot and stay at the location many time and I love seeing her smile! - Donald Glover

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