Holiday Inn Express Hotel & Suites Alvarado, an IHG Hotel

DO NOT RECOMMEND Worst experience ever! DO NOT STAY HERE! Long story short, the customer service was the worst I have ever experienced and the hotel is outdated. We were inconvenienced after I drove 5 hours and my sister flew 7 hours to meet here. We had to pay for another hotel room at La Quinta, which I highly recommend. We have filed a complaint with corporate and waiting to see if corporate makes this right for us. Please see my review on Expedia (long version there). My recommendation is for Holiday Inn to invest some money on their customer service training, screen your employees better, and invest some money on the hotel. Never ever will my sister or I stay at any Holiday Inn.

Nice stay ... would stay here again! This is a very nice hotel. Clean although a bit dated in places. Good location off I-35. Staff was very friendly. Shawna at front desk was nice and there was a mother-daughter team in housekeeping who went above and beyond. Plenty of hot water. Plenty of lighting and outlets in the room. Nice continental breakfast. Overall a very nice stay. I would recommend and would stay here again.

Nasty bed bugs We were there for about an hour to get changed and go to a party for family, came back and went swimming in the pool for a little bit before closing time on the pool at 10 we get hungry, so I went to Waterburger came back ate went to lay in bed and found several bedbugs have several pictures of bedbugs and video of proof that we were there at that hotel it was about 130 in the morning or almost 2 I went down to the front desk and told the front desk guy heavyset guy and he confirmed that it was bedbugs and he was so sorry to call his manager. He called the manager that was sleeping and they said they would give us a refund after we sent videos or pictures to show the bed bug in an email we were like OK packed our stuff at two in the morning and left for a 4 1/2 hour drive back home because we didn’t want to sleep in bedbugs. They didn’t even offers a different room we were waiting for the response and then we get an email saying from Mark the crooked manager there that we are lying in the bedsheets and bugs aren’t from them !!!! Only lairs here is mark !!!! And the heavyset front desk guy that confirm there was bugs, but all of a sudden there isn’t now nice lawsuit no ? ! Is there any one above Mark the manager here for this , cause he needs to be fired There was complaints on this Mark as well if you look him up sad a manager would call customers a liar when they have solid proof

Glad it wasn’t expensive. Needs an overhaul. Tired hotel that could use a lot more than just paint. Our room was overlooking the highway and traffic noise was nonstop. Window had such thick cobwebs (outside), we thought at first it was a big crack in the glass. Carpet is old and dirty. Bathroom was missing door hook, toilet seat should have been replaced long ago, and shower/tub did not drain properly, so you stand in water while you shower. No exhaust fan. Gym is filled with non-functioning equipment. Breakfast looked okay, but there was a big crowd both mornings and no where to sit. Employee worked hard, but couldn’t keep up with the food stock demand. On the bright side, employees were friendly and beds were comfortable. Pool area was clean and well ventilated. Appreciated the fridge in the room.

Uncomfortable Absolutely dirty. Found a bug on the pull out mattress from the couch,holes in curtains,stains on the walls,poor air conditioning (makes a bad odor when fan comes on),bathroom looks clean but once you look closely it’s really not. Beds are the only good thing here.