Cortona Inn & Suites Anaheim Resort

Cortona Inn and suites Great service, just not a breakfast I was waiting on but is understandable because of COVID , great pool service, great environment , clean, security everything great. Great view, employees were nice.

Good clean room for family vacation The rooms were clean and everything from the refrigerator to the air conditioner worked well. They advertise hot breakfast but because of pandemic they gave a bag of yogurt, muffin and fresh fruit. Great nightly rate and really close to Disneyland and lots of restraunts within walking distance.

Unsanitary and the rooms are not as described. When we entered our first room there was a pile of hair in the corner of the first section of the bathroom and stains on the floor. The second section had hairs scattered all over and more spots. The front desk refused to refund us stating that they do not give refunds after the room has been paid for. They instead “upgraded” us to a two room “Spa Suite” and asked housekeeping to double check to make sure there were no hairs in the bathroom. There was still hair including a pubic hair on the floor towel. The manager sent someone over who took a towel and wiped away the hair and removed the pubic hair leaving the towel! The rooms are not upgraded and recently remodeled like they state. They are not practicing additional protocols for cleaning following the CDC and WHO and I doubt the staff is trained in using the PC products or the bathrooms would have been clean! The A/C unit had severe damage to the front and looked like it was going to fall off the wall in both rooms. The furniture was scratched, the doors were dented, the bathroom door didn’t fit and wouldn’t lock and it appeared to have been painted so many times that I wouldn’t doubt one coat was lead based! The only difference between the Spa Suite and the two queen bedroom was the extra spa products. Their pictures are completely misleading!!!! We spent three days of hell there feeling like we were being held hostage because we couldn’t afford to take the hit of paying for the hotel and paying for another one at the end of our two week vacation! I booked the room through AAA where they had a good standing. I am contacting them to look into this property and their misrepresentation. On the last day I did finally meet the General Manager who said they do not have a “no refund” policy and credited us one nights room amount.

Disney vacation Stayed with our 5 year old, felt comfortable with variety of families staying as well. Walkable to Disney, restaurants and pharmacies. Pool and hot tub nice and functional. Togo breakfast was simple but perfect for a quick bite before the day. Could use some upgrades to the bathroom, windows.

Blood, Everywhere. The room and customer service was subpar from the beginning. The room I was given didn't have a working fan in the bathroom, the in room coffee machine was broken, had paper thin walls, and noisy pipes that woke me up multiple times. To top it off, on the morning of our departure, a poor man fell and received a massive head wound outside my door, leaving copious amounts of blood on the floors and walls leading from one corner of the building to the other. Obviously this is not something one can control, but the fact that they waited 2.5 hours to respond was appalling. Nothing was done close off the area or clean the blood by hotel staff until is was nearly dry. This man could have had blood born pathogens and all the guests and their children on the bottom floor were exposed to this hazard. After talking to the front desk twice, once right after the incident and once two hours later, I was rebuffed by being told that someone was handling it. No one was and no concession for the massive biohazard was given. I will never be staying here again.