Masters Inn Augusta Washington Rd, I-20

This Place is NASTY! No way to be nice on this. THIS PLACE SUCKS! I came down for a biking event and decided last minute I would not camp. BIG MISTAKE! Literally the nastiest place I've ever stayed. I'm upset I can't give less than one star. - Room smelled like a dirty cig or bowl - lighting was terrible. One LED light on the ceiling, not centered. Soul sucking... - No peep hole in door..... Very sketchy area - Bed cover, both beds, had burn holes in them. - TV remote didn't work... no buttons on tv. - Bathroom was NASTY - hair on the floor and dirty. Hole in the wall! - Decor TERRIBLE, One bedside light didn't work. - Beside lights - Installed at different heights... WTF? - They crammed some odd media center in the room? - walls ugly, cracked, old light fixture in celing with just a hole. - Towels were terrible. I was my bike with softer towels. This was a terrible place. DON'T GO HERE FOR THE LOVE OF GOD. I was stuck as it was late and I had a biking event the next day. The only plus the sheets seemingly looked clean and the air/heat seemed to work ok.

Don’t waste your time You get exactly what you pay for . The first room we walked in it was roaches on the bed the greeted us as we walked in, night manager was upset when we asked to switch rooms , switched rooms and the door was hard to open . Room had dirty wash cloths behind bathroom door , roaches in bathroom , sleeping pills ( not in bottle ) on FLOOR , dust everywhere, the remote didn’t even have batteries , Vending machines didn’t work , Haven’t seen not 1 housekeeper & on top of that it appeared to be dried semen on the covers .Didn’t even want to give us a refund , was told to “take it up with the booking site we booked with” The worst hotel ever !!

Masters Augusta trip You get what you pay for Should not have expected much but was given a smoking room (definitely not requestes) bugs in wash room and staff was not very courteous about a request to move Additionally when were at The Masters they let another gentleman check into our room in error Only because he let us know were we advised Stay Somewhere else !!!

ROACH INFESTED BROTHEL We checked in was awakened at 4 a.m by people next to us blaring music, then as my husband and 12 year old child went for ice standing on the sidewalk was old man and a working girl with their hands down each other's pants, Then Sunday morning while in the restroom I was greeted by a madagascar cockroach, We went to complain to have to stand at desk 10 minutes before anyone showed up to be told manager would be in at 930, We returned to be told by a very nasty rude woman that he wouldn't be in today and no refunds and didn't want to see pictures, we are getting in touch with corporate, the state of Ga and the health department, very rude people at desk and smiled the whole time when she said it wasn't her problem, they need to be shut down!!!

Stayed 3 nights during Masters Week As far as the room goes, it was what we expected. I did find 2 dead cockroaches upon inspecting the room when we first entered. And 2 empty packs of cigarettes behind the couch. So... Tells you how clean it is. AC unit worked fine. The sheets were clean and the bed mattress was not bad at all. Good cheap vending machines too. Uber is great. We loved having Uber drivers and the freedom that signifies. The problem I had was with the front desk manager and the level of customer service. When I called ahead to the hotel in the months leading to the tournament, I was told the pool functioned, that we could leave our bags in the office while we went to the tournament, and that we would have a 2nd floor room. None of these things were reality. The pool is boarded up, and we were told they needed a permit. So they are blatantly lying about the pool. We were allowed to leave our bags behind the counter by one man and then 20 mins later we were not allowed to keep the bags behind the counter. They made us leave them in the lobby- a less safe location. And somehow the second floor room was no longer ours. The manager spoke over me when I was trying to tell him I was uncomfortable with leaving my bags in the lobby. There was shouting by the end. I worked in food service for 8 years. I own a retail store. The customer service is abysmal at this hotel. We met a couple at the Bonefish Grille who said that folks in Augusta would be over the moon to host a couple like us in their home. That a condo or townhome would cost the same or less than what we paid for the Masters Inn. Homeowners take pride in their homes and are happy to have an out of town renter this week. That's my take away and I hope you are able to make a connection like this on your trip and avoid this hotel.