Bay Valley Resort & Conference Centre

Bay City, Michigan United States of America

Bay Valley Resort & Conference Centre
3
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Availability
Hankhill2020
2 years ago
weekend away we knew they were short staffed before we arrived, but the people working there worked very hard to ensure we had a comfortable stay. Our room was clean, the pool and hot tube area well maintained. We ate at the onsite Restuarant on Saturday night and food and service were excellent. Bar manager made sure we had everything we needed. The golf course had seen better days, but it was end of the season, so it was ok, the package price for the weekend was a good deal.

Amenities

Pool - Indoor
Pool - Outdoor
Spa
Parking - Free
Golf Course
Internet - Wi-Fi - Free
Restaurant

Property Location
When you stay at Bay Valley Resort & Conference Centre in Bay City, you'll be near the airport and 6 minutes by car from Ted Putz Nature Area. This golf hotel is 10.2 mi (16.4 km) from Lake Huron and 3.7 mi (6 km) from Bigelow Park.

Rooms
Make yourself at home in one of the 145 individually furnished guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.

Amenities
While the golfer in the family is out on the course, try one of the other recreational amenities offered, such as an outdoor pool or an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.

Dining
Satisfy your appetite at Players Lounge, a restaurant which features a bar/lounge and a golf course view. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee. Children aged 17 and younger eat free breakfast.

Business, Other Amenities
Featured amenities include express check-out, a 24-hour front desk, and an elevator. Planning an event in Bay City? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Starly P
|1 review
Truly not great experience The front desk never seems to have someone at it after 6pm and before 12pm. They do not offer breakfast can’t even find a coffee pot. The rooms do not have microwaves or a fridge. The beds are old and not comfortable. The pillows are the worst I slept on my hoodie it was so bad. They ran out of fitted sheets and gave out extra flat sheets as if that makes anyone feel better about the old mattress they are sleeping on. The worst part is the price is the same as hotels that do offer microwaves and a fridge and better service. I am truly bummed beautiful place and has character but I’m surprised anyone stays here with it not being updated.
Cynthia W
|1 review
No wi-fi in our wing where our room was assigned. The room was clean; way in the back with lots of steps. If you are disabled in any way this place is not for you. You should tell the front desk when booking, maybe there is a close room for you. NO Wi-fi in the wing were were assigned; when we reported it the front desk man; appeared to know it and said basically that's the way it is. So we used our phone as a hot spot. but we could have been told beforehand. The room is very old; needs a lot of TLC. The bed was very "used", not comfortable at all. The grounds and building needs a lot of TLC. The price was the lowest in the area; that that is why. Close to I 75 and below the average cost in the area.
Hankhill2020
|1 review
weekend away we knew they were short staffed before we arrived, but the people working there worked very hard to ensure we had a comfortable stay. Our room was clean, the pool and hot tube area well maintained. We ate at the onsite Restuarant on Saturday night and food and service were excellent. Bar manager made sure we had everything we needed. The golf course had seen better days, but it was end of the season, so it was ok, the package price for the weekend was a good deal.
JackS769
|1 review
Needs Improvement, That will come. It was difficult to decide whether Bay Valley should be rated 3 or 4 however I went with 4 because the staff went out of their way to make was comfortable and to have an enjoyable stay. And it seems they are trying to recover from the pandemic. The golf course was beautiful, just needs sand in the sand traps. The indoor/outdoor pool was great and unique. The deep end is 10 foot which is unheard of at most hotels. Issues we had was they advertised an on premice restaurant and The Players Lounge. The lounge didn't open until Friday and I was told the restaurant would open this week. The TV was on an antenna which is the type that sits against your window. They are trying to get cable in the near future. I would like to go back when the hotel is running at full capacity. I will be watching.
tlhartley
|1 review
Don’t stay here Poor customer service from the get go. I reserved 6 rooms for my family traveling from out of state for my dad’s memorial service. Upon arrival of first family members, they were not given our reserved rooms. When the rest of the family arrived, we discovered there were no refrigerators in our rooms which had been reserved earlier. The front desk took care of it but in process The general manager came out and was very nasty. On our last day there the boiler went out and there was no hot water in which we were not informed and when we tried calling desk we discovered the phone was not working and there was nobody on third shift. When we checked out the next morning, we asked to speak to manager and the desk clerk tried calling her with no answer. We’ll long story short—- we were over charged for our stay, the manager never did return phone call, she emailed me thru booking.com and said the charges were right and when I refuted it she said she would look into it. We’ll finally after back and forth she gave us a discount for our last night. I then asked her to email me a detailed receipt for our stay and 9 days later I have yet to receive it. This place isn’t what I remember it as being years ago and definitely needs better customer service. I will never stay here again.

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