Holiday Inn Express & Suites Beaumont - Oak Valley by IHG

Clean room and a good breakfast. This hotel is right off the 10 HWY. It is close to gas and food. Our first impression was not good. Trash bins were over filled and stuff on the ground, as we got out of our car to check in. We told the clerk and she sent someone to clean up. Check in was good and the lobby area was nice. Staff was friendly. Our room was tidy and comfortable. We checked out the pool and hot tub and it was dirty with leaves and a bit of debris, did not look inviting. Breakfast was good as well. I went down to the pool the next day to see if it had been cleaned, it was still dirty. The chairs were a bit dated and mix matched, I thought I could just lounge by the pool for the day. But they did not have any chaise lounges. Pool area was a disappointment. But I went back the 2nd day and it looked the same. No clean up! Oh well at least our room was clean.

Awesome staff Great customer service. Well received and the team went above and beyond to make sure our stay was pleasant. Would stay here always as long as they have rooms available. Awesome golf courses in the neighborhood which I highly recommend. Thank you team.

Terrible front desk experience; hotel nice Liked the hotel and room very much. Different than the normal ones we stay at. The front desk, though, is why I didn’t give it five stars. When we checked in we asked the girl where's places to eat. She didn't know. I told her I thought we saw a billboard for Cracker Barrel. She thought it was far away. We get to our room (which was very nice and clean), look out the window and behold, the Cracker Barrel is right across the street. There's also a Black Bear Diner. She needs a lot more training. The next morning we went to get breakfast that we had prepaid. The check in girl the night before, who didn’t know local places to eat, said breakfast would be by the bar area. Nope. No breakfast and no one to talk to. I knocked on all the doors and yelled out. Not a soul anywhere. I tried for about ten minutes trying to find someone. Finally my husband started walking around and found the buffet area. Ladies working were nice but breakfast wasn’t worth $15. Anyway, we go back to front desk to check out and still no one is there. This is more than half hour now. I went back and told the ladies maybe they should check because maybe the person that's supposed to be working is hurt or sick. One of the ladies checks in the office and comes out with a young man who looked like he had been sleeping. Front desk workers need an overhaul as both experiences were not good for their customer service reputation.

Clean comfortable great breakfast hotel!! The rooms were super clean, refrigerator and sink along with electrical blocking shades. Sofa area and tv. Lots of parking and staff very nice. Tons of water pressure in the shower. Breakfast was pretty good! Coffee, orange juice, eggs, sausage, cereals, pancake area, bagels, fruit etc. etc. The outside seating area had computers, coffee and tea! Overall I have no complains and its been one of the best hotels I've stayed at.

Holiday Inn Express way better than you expect!! Nice and very clean hotel. It seemed to be a brand new building . Spacious room and comfortable beds. Good breakfast. Super helpful front office staff. We stayed at many Holiday Inn Expresses and this property by far exceeded our expectations.