Holiday Inn Express Hotel & Suites Bedford by IHG

Look like a IHG property Very poor quality Holiday Inn Express, I'd expect more. The towels are low class hotel towels, the kind that are thin and relatively useless. The toilet was leaking at the base. Room smelled like day old wet towels and there was mildew in the bathroom. Staff is friendly and helpful, i just cant get past the smell. I have a choice in where to stay and it's ot here, there are better places for the same rate.

A good hotel for business travellers It's a good hotel for business travellers. Staff know what they are doing and are accommodating and professional. Rooms are clean. The breakfast is so so, like in all other hotels of this type but again the staff are very helpful and solve any issues you may have.

Overnight stay I don’t write reviews but decided to this time as my husband and I were quite upset with the service we received from two encounters from the front desk clerks as well you can see the filthy tub, toilet and broken blind not to forget the hairdryer did not work. We drove several hours to get here due to a medical appt the next morning and we were well aware we arrived an hour and a half ahead of checkin but thought we would see if it was possible to checkin a little early as I know sometimes you can. Well my husband barely got a word out of his mouth when he walked up to the desk and the woman told him he couldn’t check in without even looking at her system to see if a room was ready. He was about to ask if she could check as it was a long drive and we had no where to go but before he could finish she told him again he couldn’t check in and to basically leave. We have never had this happen anywhere before so we were quite shocked. We left and upon returning a young man was at the front and during checkin he was not friendly and short mannered. Our experience was not pleasant and we will not stay here again.

Worst Managed Hotel After more than 20 years of frequent business travel I had my worst hotel experience at the Holiday Inn Express at 2800 Express LN, Bedford, IN. I booked through Travelocity and arrived for a 2-night stay beginning Aug 13, 2021. I was given room 110, which I would later realize is located beside the elevator. I’ve stayed in rooms near an elevator before and this was much louder. The walls of my room would even shake and rattle when the elevator passed by. It was an awful night’s sleep. When I mentioned the problem to the hotel’s general manager, Bobbi H., she unapologetically replied, “It’s loud in there.” So knowing the problem in advance she still gave me this room, no prior warning and charged full price? I asked if she’d heard the noise and she replied, “I haven’t stayed in there.” I said I think she needs to learn more about her hotel. I asked for a refund of the one night and to be moved to a different room the second night. Bobbi said that she couldn’t refund the night because I had booked through Travelocity. I left and called Travelocity. The agent told me that I was paying through the hotel and that it was the hotel who would have to give the refund. Bobbi had lied to me. The Travelocity agent then called Bobbi to discuss the issue but she hung up the phone on him. When I returned, my key no longer worked in the door and Bobbi told me that she had canceled the second night of my stay “for calling her a bad manager”. If the glove fits wear it Bobbi! Avoid this hotel at all cost.

We left with a smile! This hotel exceeded my expectations. When on the road, we look for a location that is close to restaurants and other amenities, clean, quiet, and with comfortable beds. We were pleasantly surprised that this roadside hotel has it all. The staff are professional and get you in and out quickly. The hot breakfast was simply and convenient with premade eggs, sausages, and hot cinnamon buns. Highly recommended!