Not pleasant but didn’t get bed bugs Upon entering the lobby I was nervous due to all the junk behind the front counter. Entering the room there was mold in the bathroom and the toilet pipes were showing but the worst part was the used tampon in my ice bucket!! Not sure if the cleaning staff missed this little gem or the cleaning staff never checked but so gross!!

Stay far away Do not go to "Quality" Inn in Bensalem off Street Rd. After several stays (and I do mean several) they decided to ban me, because I wrote a review complaining about the front desk guy. This is after I said on the review that I would never book there again. First, I booked because either work was being done on my house, or I had business in the area. Second, there is no special accomodations, and the front desk staff is horrible (for the exception of the gm's wife, and another lady). Well, the last time I went, I only booked for one night. The next day, finding I still had to do work in the area, I booked again(online). As usual, i went down to the desk, and this guy (Sammi) that's always there, and doesn't say anything, (and I don't say anythhing to him) but I did say, I booked again. He took my credit card, and my room keys and did the transaction, and I went to get my coffee. He came over and said he booked at the hotel rate, since I didn't say I booked online. I said, I most certainly did say that, and he knows I always book online. So, I said well am I getting the rate I booked at or not? He gave me the idea that the reservation was canceled, so I just went up and got my stuff and left. I later find out the reservation was not canceled! I got my money back, but it took more than a few days. And then they sent me the standard review, so I mentioned this was poor customer service, and that this guy should be more considerent (as it is, he lives there). Next thing I know I get an email (probably from Sammi) saying you are banned, go somewhere else to make my nest! I replied back excuse me? I already said I would never book there again, and this certainly isn't my nest, considering he's the one that's rude, and most people there are families with no homes. So, I ask for an apoligy, nothing. I call corporate, write and nothing. The police are always there, and there wass a recent report of a guy selling drugs in the lot, hitting a police car. The housekeepers are nice, but they do not have enough to truly clean the place. The carpets in the hallway should of been replaced years ago! There are bureaus in the hallways that are filled with junk. Pretty much I wouldn't recommend this place to my worst enemy.

Do not stay here ! There were several things wrong with this hotel. Firstly we had to move rooms because the walls were falling apart, bathroom was flooding, and there was a cockroach in one of the paintings on the wall. In the new room on the 4th floor, there was a strong cigarette smoke smell coming from the bathroom and when I spoke to the front office they informed me that the 5th floor is “kind of” a smoking floor which is why it smelt… but yet they have a sign up at the front desk stating they would charge $100 for any smoke smell in the room. We went to the 5th floor and saw 2 employees walking up and down the hallway however they were in pajamas. They grabbed our sons scooter and kept asking if we were in room 423. One of the workers had touched my hair in the elevator and was extremely creepy looking at me up and down licking his lips and laughing when my boyfriend said something. We observed another employee going into the room next to us and we believe all the employees live at this hotel. When speaking to one of the house keepers she stated they have no maintenance at the hotel. The sheets appeared to be dirty and they definitely do not give you new sheets at all while you are there. The customer service was horrible, it was an uncomfortable experience staying here.

Dirty and Smokey with Poor Customer Service The room smelled of smoke despite an open window. The hallway was smokey as well. The beds had some crumbs on them and the walls had some stains. This was one of the grossest rooms I've ever stayed in. The owner was at the front desk and was unpleasant. I come here once a month to visit family but will never stay here again.

Customer service horrible (SAM)!!! The one star is for the older lady who took time to find me on the computer. But the man name Sam wow he called me stupid a dismiss me like I was nothing!!! I could deal with the smoke fill hallways but not how he talk to me!!! This place stay away!!! Sleep in the car if you have too!!!