Hyatt Regency Bethesda

Great Stay. This hotel is beautiful, and in a perfect location. Surrounded by wonderful restaurants and the metro is right downstairs.

Good hotel, great location I stayed in a corner room on the 11th floor. The room was a nice size; but the bathroom door hit into the toilet. The internet wouldn’t connect to WiFi on my last two days so I couldn’t get work done. I loved the location being within walking distance to shops and restaurants. Really hated there was no pool.

Great place to stay This hotel is very nice and staff are extremely accommodating. Location to the metro is a bonus and the Starbucks in the hotel was amazing. I also loved the ice and water refill stations on each floor. Washers and dryers available for guests.

Longtime Guest, Worst Experience Yet – Management Ignored Me I stay at Hyatt Regency Bethesda twice a year for work and have typically had excellent stays. Unfortunately, my most recent visit from June 17–20, 2025 was a major letdown. On the evening of June 19 around 4 PM, the AC in my room stopped working. The hotel engineer, Avenir, spent over two hours attempting to replace the compressor, but was ultimately unsuccessful (I even have a video of the repair effort taking place inside the wall of my room). There were no available rooms with functioning AC, including none matching my booked upgrade, and I was told by the front desk that several guests were experiencing the same issue. Given the circumstances, the staff offered me a refund, and I opted to check out, despite the inconvenience of leaving so late and sweating through the evening. The following morning, I called the hotel to follow up about the refund. I was hung up on once and then sent straight to voicemail. After calling Hyatt corporate, their representative was able to connect me to the hotel, where I eventually spoke with Da-Ron, who stated he was the manager and would “look into it.” I have received no follow-up and am again, unable to get through to the hotel. This is completely unacceptable for a brand like Hyatt. I am requesting that the General Manager, contact me directly to resolve this matter.

Business Trip My room had a great room from the balcony and really enjoyed my stay. Many restaurants and stores within walking distance. The area was quiet as well and with all the different groups that were there, you didn't hear any noise when you slept like most places I have stayed at.