La Quinta Inn & Suites by Wyndham Bismarck

NEVER AGAIN Could not believe after a LONG DAY on the road, we get to our room & NO TV!_ The TV remotes would not operate & WE HAD TO GO TO THE FRONT DESK-TWICE TO TRY & get help. This being late at night. The front desk lady actually came to our room to help but she knew NOTHING ABOUT THE TV_ She offered to move us to a new room, but we were extremely tired & had a lot of luggage to move. Bullcrap!! So we had no way to watch TV-At all! Bad night. Also, the phone in our room wasn’t even connected-NO TELEPHONE CORD!! NEED A REFUND!! Will NEVER STAY THERE AGAIN!!

Bad Experience with this facility and the owner/manager. We have stayed at numerous hotels across North America including La Quinta properties. Never have we experienced what we did in this hotel. The minor items...stopper in the bathtub was broke, the hot water at the "free" breakfast wasn't hot enough to cook the packaged oatmeal, no fruit, limited fridge items, NO hot items on Friday, there were some on Saturday, Barking dogs in a nearby room. The bad experience: We were booked in this hotel for 2 nights. We arrived later the first night and aside from the dogs we managed. Left at 7:30 am the next morning for a day of business. Arrived back at the hotel at approx. 9:30 pm. Our hotel keys would not work. Three trips to the front desk to get the keys redone. The last time the fellow finally gave us new keys and they did work. One of the reasons we booked this hotel was the website said daily housekeeping. Upon opening the door we discovered that wasn't the case. We had no clean towels, the bed wasn't made etc...I decided to call the front desk..but the hotel phone to call the front desk did not work to call out. So I called the front desk with my cell phone. I inquired about the house keeping...I was rudely told that there was no housekeeping unless it was by request. I explained I was not aware of that and he continued to berate me for not requesting housekeeping as it was posted in the front desk area. I did not see this signage nor did the person checking us in mention it to us. I simply said good by and hung up. Right away I received a call on the hotel room phone. It was the same fellow. He threatened to have us kicked out of his hotel. When I asked why he said it was because he didn't like the way I had talked to him about the keys that didn't open our hotel door and my inquiry about housekeeping. Just for clarification...I did not yell or become upset with this person...I simply wanted keys that worked so we could get into our hotel room and inquired why housekeeping didn't happen as it says on the website. I finally simply said we are staying the night and we would discuss this in the morning. He continued to threated to kick us out. I asked who he was and he said he was the owner and manager of this property and others. I hung up and waited for someone to come banging at our hotel room door. Needless he upset us and we had another long day ahead of us. He did not come banging on our door. At 7:00 the next morning we packed up and went down to the front desk. He was not there. The front desk folks I assume were in shift change. You couldn't help but overhear the one person telling the new person who just came to work about someone in the hotel who needed maintenance to get into their room to retrieve their items as their keycards did not work. It sounded that they had to spend the night elsewhere and I hope they were able to get their belongings later. I decided we were lucky in that respect. The front desk person asked about our stay and I'm afraid I didn't stay quiet. I told them that the owner/manger threatened to throw us out due to our keycards not working and inquiring about house keeping. They simply asked if we wanted the number to call. I got the impression they have handed out that number before. I did look and there is a small sign about the housekeeping. I did have to search for it...it was not obvious. Long story short...we will not be staying at this facility again, nor do I recommend it. I would like to know what other properties this manager/owner runs so we can avoid them as well. Our 2 night stay at this hotel cost $422.58 US. For over $200 a night it was not what we expected nor was it worth $200 a night. I did contact Wyndham inregards to our experience.

Front desk staff is geat The Front Desk girl with glasses and black hair was very nice! She was also insanely pretty. 10/10 would recommend. She made the stay worth it, really excited to come back in August of next year. Again 10/10 would recommend. Clean place, good food.

Amazing stay I had an great stay at La Quinta in Bismarck. The staff was very friendly and breakfast was really good. The room i stayed in was very clean and spacious. I would stay her again. The property was also pet friendly so the next time i am in town i can bring my dog.

La Quinta Bismark Excellent service by friendly staff. Everyone was extremely helpful. Breakfast area was spacious and clean.