Homewood Suites by Hilton Shreveport / Bossier City, LA

Hilton again provides as mediocre customer service as per usual these days Front desk staff has clearly been trained to be as unwelcoming as they can be. Not a friendly or welcoming check in experience. No acknowledgement of Diamond status or the little "gift bag" as is the standard at other Hilton hotels. Manager was combative when talking with him about a couple of concerns/issues. Rooms have been remodeled and look very nice but, a couple of us in 4th floor rooms had small sugar ants in the room. I had to go out and buy bug spray. Also, as with some Hilton hotels these days, they claim housekeeping will freshen room up every other day. I stayed one week and only after I went down to the front desk to ask why they were skipping my room everyday, then on the last day of my stay they came in and did a cleaning. Just an overall poor customer service approach from the staff at this Hilton location... I would not stay here again.

Dishonest Front Desk Clerk Front desk girl did not greet me as a Diamond member and did not provide water or snack as outlined in Hilton requirements. When I requested my "benefit," she was only willing to give water and refused the snack as the website and app specify. Appears to be a violation of Hilton policy. This is really cheap of Homewood Bossier City. That night, a prom was being held at this Homewood and I asked if prom kids were getting rooms and the same front desk girl said they were not. That wasn't true because I saw them checking in and going to rooms. Later that night, the hotel did not control the noise that the prom kids made in their rooms and the hallways. Otherwise, my room was nice and new except for the mold growing in the bath.

Will definitely be staying here again We will definitely be staying here again! The room was clean and the hotel was conveniently located about 10 minutes from the Brookshire Arena which was great since we were in town for a concert. The ceiling fan over the bed was a very welcome amenity. The only thing that could be improved is the mattress, too firm for our taste. The pool and courtyard looked beautiful but it was too cold to swim this time.

Nice room with a recent glow-up We stayed overnight during a road trip to see family in Texas. The hotel is being remodeled and our room was on the 4th floor which has apparently already been finished. There were fresh new plank floors in the entire room, no carpet. Looked like new paint, curtains and window shades. We always get a suite to accommodate myself and my husband and our adult disabled daughter. The bedroom had 2 comfortable queen beds in a room with a huge TV, and work desk in a bay-windowed sitting area. The nightstand lamp had USB and electrical outlets which simplified phone and tablet use at bedtime. The vanity and closet area was separate from the tub and toilet bathroom which allowed us to all work on getting dressed at the same time in the morning. We had an iron and ironing board. I did not find a hair dryer but had my own so no problem. There was new shiny tile in the bathroom floor and tub area and plenty of linens. The tub had a couple of scuffed places but no rust and was very clean. Our tub had the wall mounted shampoo, conditioner and body wash bottles which I don't use. They were mounted on the side wall of the tub instead of the back wall which made the tub area a little cramped but again, no big problem. The tub side was low enough that none of us had any trouble with stepping in and out. The sitting area had a TV and foldout sofa where my husband slept and said that he was able to sleep comfortably. Free WiFi was plenty quick for us to surf the internet. The kitchen area had a regular sized refrigerator and a stove, microwave and sink as well as Keurig-type coffee maker. There were enough dishes in the cupboard for our short stay. The lobby area was clean and inviting, and the breakfast buffet had the usual cereals, pastries and bacon and eggs for a good breakfast before continuing our trip. Cold juices and hot coffee were plentiful and fresh. An attendant was busy keeping the breakfast area tidy and stocked. We would definitely recommend this property and would stay here again if our travels bring us through this area.

Poor experience The man at check in was nice. The elavator was slow. We got to the room and there was hair on the towels, there were sauce packets of ketchuo and bbq from the previous guest in the drawer. And we found a bug in the living room. The breakfast was hard and rubbery also