Sonesta ES Suites Nashville Brentwood

Brentwood, Tennessee United States of America

Sonesta ES Suites Nashville Brentwood
4
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P3136MBdebbiep
322 days ago
Exceptional customer service...worthy of taking the time to write a review!!! Doyle review There is good customer service and then there is absolutely outstanding customer service, which we experienced from Doyle P. during our recent stay at Sonesta ES Suites Nashville Brentwood!! From the moment he said hello, with his kind voice and sweet smile, we knew we were in good hands! He proceeded to go through the standard check in with professionalism and expertise. Then, upon hearing that we were here to explore Nashville and surrounding areas, he went over and above by providing a treasure trove of helpful information!! It felt like we had our own personal travel guide!! Doyle wound up being an unexpected gem to enhance our stay at the hotel!!

Amenities

Internet - Wi-Fi - Free
Pool - Outdoor

Property Location
When you stay at Sonesta ES Suites Nashville Brentwood in Brentwood, you'll be in the business district, within a 10-minute drive of CoolSprings Galleria and Nashville Zoo. This hotel is 10.1 mi (16.3 km) from Vanderbilt University and 10.4 mi (16.7 km) from Music City Center.

Rooms
Make yourself at home in one of the 110 guestrooms, featuring kitchens with refrigerators and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided weekly.

Amenities
Don't miss out on the many recreational opportunities, including an outdoor tennis court, a 24-hour fitness center, and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and barbecue grills.

Dining
A complimentary buffet breakfast is served on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:30 AM to 9:30 AM.

Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
P3136MBdebbiep
|1 review
Exceptional customer service...worthy of taking the time to write a review!!! Doyle review There is good customer service and then there is absolutely outstanding customer service, which we experienced from Doyle P. during our recent stay at Sonesta ES Suites Nashville Brentwood!! From the moment he said hello, with his kind voice and sweet smile, we knew we were in good hands! He proceeded to go through the standard check in with professionalism and expertise. Then, upon hearing that we were here to explore Nashville and surrounding areas, he went over and above by providing a treasure trove of helpful information!! It felt like we had our own personal travel guide!! Doyle wound up being an unexpected gem to enhance our stay at the hotel!!
GrandTour573896
|1 review
They have got to be buying these reviews! Let me be clear, the people at the front desk, the cleaning crew and maintenance staff who are mostly making a livable wage, are relatively good people. They work hard try their best and do what they can with what they have. So for the staff as individuals they get amazing reviews! This place is filthy, disgusting, and is fulled with non sanitary conditions and multiple ADA violations. They dont clean well, or with approved cleaning supplies, the beds are old and the plumbing is like living in a sewer. This placed is filled with long term drifters who don’t particularly prefer safety and cleanliness. The pictures they have posted are deceptive and is not a true representation of the property. The manager is dismissive, never contacted me and worked her staff to death trying to tidy things up because I had complained. I have proof of all my complaints and have opened at least 8 cases with corporate. Crickets…
JS a
|1 review
Only if you must .. Stay elsewhere unless you simply need a large living space and don't mind being in older outdated property where not all areas are updated. Bathroom outdated and has black mold. Door with "interesting" patch job. Breakfast not hood. Stock pictures must have been from years ago and breakfast not accuracy shown. No trash can in bathroom.
Tour376910
|1 review
Will not return I've been staying at Sonesta ES Brentwood for roughly 5 years on my visits. The past couple of visits have been a let down. Unkept grounds, rude staff, and a problem with safety. The staff has gone downhill in quality and I felt uncomfortable this time giving them my financial information for the stay. Rude breakfast host, shorter breakfast hours, and room left with minimal supplies. I will find other accommodations from now on.
Kelly K
|1 review
I love Sonesta Suites The room was beautiful and extremely clean. Chris amd Teri went out of their way o help me. They are so kind and friendly. If you stay here believe me, you're not going to want to leave. The area around the hotel is so beautiful _

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