Best Western Premier Heronston Hotel & Spa

Bridgend, Wales United Kingdom

Best Western Premier Heronston Hotel & Spa
4
Availability
Sue C
1 year ago
Great family mini break in a lovely hotel, I would highly recommend staying here! The whole stay down to the hotel, the spa/swimming pool, the cleanliness, the food, the rooms, the beds were so comfortable and most of all the staff were 10/10. We stayed here for two nights and would highly recommend staying at this hotel. We have travelled from London and cannot wait to visit again. The staff could not do enough for you nothing was too much trouble, what a lovely friendly welcoming staff team. We arrived early and were able to leave all of our luggage in a secure room whilst we went out to the beach until our rooms were ready. When we arrived back to check in my mum fell over her case and hit her head on the wall, the staff were absolutely amazing and tended to my mum immediately with first aid and made sure she was ok for the whole of our stay. Even after checkout we were welcome to stay and use the facilities. The cooked breakfast had lots of choice and was lovely and hot it was constantly being refilled. There was also lots of choice of different cereals, pastries, fruit and yogurts. The hotel is only 20 minutes from beaches and McArthurglen shopping outlet. The train station if you don’t drive is an 8 minute taxi journey. I and my family would highly recommend staying here.

Amenities

Pool - Indoor
Center- Fitness
Parking - Free
Spa
Internet - Wi-Fi - Free
Sauna
Restaurant

Property LocationA stay at Best Western Premier Heronston Hotel & Spa places you in the heart of Bridgend, within a 5-minute drive of Ewenny Priory Church and Church of St Aengus. This hotel is 2.3 mi (3.7 km) from Candleston Castle and 2.3 mi (3.7 km) from Ogmore Castle.

RoomsStay in one of 75 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

AmenitiesTreat yourself with massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, wedding services, and a banquet hall.

DiningSatisfy your appetite for dinner at the hotel's restaurant, Crane, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.

Business, Other AmenitiesFeatured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Sue C
Great family mini break in a lovely hotel, I would highly recommend staying here! The whole stay down to the hotel, the spa/swimming pool, the cleanliness, the food, the rooms, the beds were so comfortable and most of all the staff were 10/10. We stayed here for two nights and would highly recommend staying at this hotel. We have travelled from London and cannot wait to visit again. The staff could not do enough for you nothing was too much trouble, what a lovely friendly welcoming staff team. We arrived early and were able to leave all of our luggage in a secure room whilst we went out to the beach until our rooms were ready. When we arrived back to check in my mum fell over her case and hit her head on the wall, the staff were absolutely amazing and tended to my mum immediately with first aid and made sure she was ok for the whole of our stay. Even after checkout we were welcome to stay and use the facilities. The cooked breakfast had lots of choice and was lovely and hot it was constantly being refilled. There was also lots of choice of different cereals, pastries, fruit and yogurts. The hotel is only 20 minutes from beaches and McArthurglen shopping outlet. The train station if you don’t drive is an 8 minute taxi journey. I and my family would highly recommend staying here.
Horseybirdontour
Oh dear! Several things with this hotel, have visited many time however gone down hill. First issue check out 10am not 11am like most other hotels and check in took 40 mins as short staffed apparently.Hot tub still out of order( months) and was told by reception still waiting for it to be signed off. No robes in room like before have to pay £5 to rent them and was told come to reception in you swimsuit and we can sort you out! Yes I always wonder through hotel reception in my swimsuit. Then on to spa, as mentioned no hot tub again plus my daughter has now got an ear infection from pool and is on amoxicillin as I type. Breakfast was poor however the staff were pleasant and happy nice to see. No pastries both mornings and had to ask for a packet of hot chocolate to make a drink our selves. I think they need investment soon or it won’t last. Sad as always had good stays in the past as a friend lives in ewenny so we stayed here a lot.
TheSpooks
Excellent Reception staff were professional and friendly. Room was very clean. Gym had just enough to keep you going. Free parking and WiFi. I requested a short extension to the check out time which was no problem. The bar was not extortionate! A lovely stay
David G
Unsatisfactory noisy hotel A very noisy hotel : creaking floors, banging doors (no door closures?) no downstair room carpets cold floor noisy wedding guests etc Manageress not bothered There is nothing more to say about this unsatisfactory hotel and manageress. If you like noise then this is the hotel to stay at.
summersaurus
Over priced - wouldn't recommend I would not usually leave a negative review, but after staying for the luxury spa package, there are a number of things we were disappointed in. Firstly the jacuzzi was out of operation and the spa facilities in general were quite unkempt. There were children using the pool outside of the children’s hours, which we hate to complain about as we have children of our own- but we were away for a relaxing break. 2 of us had our treatments carried out by a trainee with no experience and whilst we understand the need to train, you don’t expect to pay the price we did for the treatment we received And lastly, there was a party happening at the venue with very loud music meaning we could not even talk at dinner and could hear this from our rooms u til midnight All in all not a relaxing or luxury experience and so much money for what you actually get. I would not recommend

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