The Old Ship Hotel

Not a 4* needs improvement I knew the hotel was old and expected quirky, squeaky floorboards and like, but what an awful room I had. Room 201, was accessed by an old lift which took ages so I decided to take the stairs.....no lights in the stairwell, carpet held together with masking tape and just an overall run down feel. I did mention the light issue to reception who said they had an electrical fault and had some temporary lights on charge....no warning and extremely dangerous, and still no lighting when i left first thing o a dark February morning_ The room....very old fashioned, but the main thing the bed was clean. Black mould on the bathroom ceiling and peeling paint. The enamel on the bath was also extremely chipped. The paintwork throughout the corridors and the room was chipped and dirty...but on the plus the bed was comfortable! Woken at 3am by the fire alarm..Get out of bed ready to evacuate but it stopped. Get back into bed, and it goes off again. Out of bed again and then it goes off again, and thankfully stays off! Sleep broken and a restless night. When I mention to reception again, no apologies, just a yeah we had a problem. For a 4*hotel i did expect a lot more or a least lights on the stairs, a decent bathroom and carpet not held together with masking tape. I cant comment on the food but the bar and bar staff were efficient and friendly.

Not a good experience ! I'm really sorry to say this but we were so disappointed. We stayed one night in room 229, the whole place needs a refurb, its so old, run down and drab. We had one bedside lamp which had a 3 point square plug but couldn't be plugged in as the wall socket was round! Lighting not good, bathroom could really do with updating and worst thing of all NO HOT WATER! There is a sign above the bath saying please run taps for a few minutes but we ran the taps for a good 15-20 minutes and nothing, not even warm. We were told that because its an old hotel with old pipes it takes time. Perhaps electric showers might be worth looking at? Breakfast was ok, a bit overcooked, but breakfast room is so run down you wouldn't want to hang around in there, they even have fabric pinned under the windows to cover up the rotten walls. All in all, not a good experience and certainly wouldn't go back until some work is done, and we had to come home for a shower!!!!!

Comfortable and historic seafront hotel. Comfortable historic hotel. The hotel benefits from having many resident's lounges on the ground floor. The hotel is very clean, with the exception being the entrance porch which was littered with cigarette ends and discarded vapes. There were many cleaners wandering around the hotel and I did mention to the front desk that it would only take five minutes to clean the entrance porch. So hopefully the management are now ensuring the entrance to the hotel is respectable.

Superstar Staff _ First time staying at The Old Ship. Centrally located, you can access anywhere in the city on foot. Plenty of rooms and a large bar, but what really makes this place stand out is the staff. Forget your phone charger? No problem. Cold and need a heater? No problem, they'll bring it to your room. Service with a smile _ Dimitri was a gem on the front desk and shout out to Lez too! 10/10 service.

Won’t be returning. G Carter We booked for two nights over the New Year for the gala dinner etc having been there two years before and enjoyed ourselves. The hotel was dismal, stained carpets, chipped paintwork, torn curtain linings and generally unloved. We were told it was to be refurbished last year and looking forward to coming back. The gala dinner was not in the ballroom and by the look of it had no dress code. The food was dreadful with cold plates and food and very little choice. We had to pay an extra £100 to upgrade to a sea view which we thought we had already paid for. We obviously will not be returning it would like to say how friendly and pleasant the staff were at all times